Customer reviews
4.2/5
1,321 verified reviews in the last 6 months.
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Michael E.
Purchased on February 2, 2024
4/5The Samsung S21 Ultra appears to be fine in the two weeks since we received it and was as promised. Ordering was easy and delivery was as expected. Our trade-in offer was much lower than we had anticipated ($25.00) for a phone in complete working order without problems. I have previously purchased certified, refurbished smartphones directly from Samsung and felt we received a much better & fairer trade-in offer. While the price of the S21 Ultra was cheaper from Back Market, I believe that I might have fared better buying from Samsung in terms of overall cost. I will research more closely when it's time for our next purchase.Galaxy S21 Ultra 5G 128GB - Black - UnlockedReviewed in the United States on February 18, 2024
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Scott K.
Purchased on April 16, 2024
4.5/5I was skeptical About buying a refurbished model but everything turned out great.The phone is an awesome condition.And it came with a screensaver already on the phone. There was no problems in updating the phone or getting it programmed correctly.Galaxy S21 5G 128GB - Gray - UnlockedReviewed in the United States on April 20, 2024
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Sabrina D.
Purchased on March 25, 2024
5/5Delivery was on time. The phone itself came with a screen protector already on. (that was so nice) It has one or two little scratches on it but that is to be expected because its refurbished. Honestly once you put a phone case on you cant see it anymore. All in all I would recommend backmarket to friends and family. I'm so happy I got my Andrew (android) back lol!Galaxy S21 5G 128GB - Purple - UnlockedReviewed in the United States on April 11, 2024
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Gerald P.
Purchased on March 10, 2024
4.5/5Trading in my beat-up S21Ultra with damaged screen for this excellent condition replacement enabled me to, in turn, take advantage of trade-in promotion at Samsung Store. My old phone was worthless for trade-in otherwise. The refurbisher who purchased my trade-in tried to claim that it didn't take a charge... but with my photos in hand, the Backmarket staff swiftly dealt with that. Be sure to take photos of live phone, and of each stage of packaging, so that Backmarket is able to support you in case of dispute. Great customer service!Galaxy S21 Ultra 5G 128GB - Black - UnlockedReviewed in the United States on March 24, 2024
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Gene B.
Purchased on February 29, 2024
5/5the whole experience was seamless and great! couldn't have asked for a better experience. I purchased S21 Ultra 256gb Unlocked. while I was hesitant about buying a refurbished device, then my device showed up and all the hesitance went right away! will purchase from again !Galaxy S21 Ultra 5G 256GB - Black - UnlockedReviewed in the United States on March 18, 2024
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Tom Z.
Purchased on February 24, 2024
5/5I'm very pleased with the phone.l really enjoy not having to spend a lot of money on the latest and greatest products out there. To be able to buy a refurbished phone and have it perform as good as it does makes me happy.Galaxy S21 5G 128GB - Gray - UnlockedReviewed in the United States on March 10, 2024
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Tia G.
Purchased on February 16, 2024
5/5This is my second order from Back Market, and again I am in love with my new phone. I first ordered a iPhone 8 for my daughter to test out how I would feel about refurbished phones, as soon as hers arrived I immediately ordered mine. I ordered excellent condition and that's what I received. It's working perfectly.Galaxy S21+ 5G 128GB - Purple - UnlockedReviewed in the United States on March 5, 2024
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Lilly R.
Purchased on February 27, 2024
5/5I have purchased from BackMarket before (back in 2021) and loved my S9+! I recently decided to upgrade to the S21 and, of course, knew that BackMarket would be my best option! This time around I decided to go with the, "Good" condition option (went with "Excellent" for my S9+) and I'm honestly very, very pleased. There are a few scuff marks on the back of the phone, and there's a slight scratch on the screen, though neither are very noticeable! All in all, I would (and do!) - highly- recommend buying refurbished, and buying refurbished from BackMarket at that!Galaxy S21 5G 128GB - Purple - UnlockedReviewed in the United States on March 2, 2024
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Philip A.
Purchased on February 7, 2024
4.1/5I was encouraged by another customer review to just take the leap and buy one of the refurbished phones. There was some fear, but the phones arrived sooner than expected and in excellent shape. So the Back Market experience was positive, we're just not sure we love the phones yet - there are some things to get used to and it seems to want to update more than we would prefer. Hopefully things will improve, but so far I'm not convinced we made the right choice.Galaxy S21 5G 128GB - Gray - UnlockedReviewed in the United States on February 18, 2024
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Jared R.
Purchased on January 17, 2024
4.9/5The phone is great. It works perfectly, the camera is awesome and te phone's processing capabilities are in good condition. I always buy refurbished because it's cheaper and this product came on time and in great condition so, thank you!Galaxy S21 Ultra 5G 128GB - Silver - UnlockedReviewed in the United States on February 7, 2024