The best value for your money, or your money back

What is our best value guarantee?

Back Market offers you the best value on refurbished electronics. Period. We are so confident, we’re ready to put our money where our mouth is. If you see the same device, in the same condition, and the equivalent 12-month limited warranty at a better price within 7 days of your purchase, on any other US website, you will receive a PayPal refund for the difference, plus add $10 on top of that.  

Simply send a link and a screenshot with the offer to our award-winning support team at: bestoffer@backmarket.com.

Why are we so confident?

Close to 5 million customers worldwide have already placed their trust in us. See what they have to say on Trust Pilot.

What are the conditions of our best value guarantee?

• Our best value guarantee applies only if the comparison is made with products sold by a registered US business to a US-based customer.

• The “comparison price” means the price indicated for the product, including delivery costs and the delivery address’ sales tax rate. All promotion pricing is excluded (discount codes, vouchers, etc).

• This guarantee is limited to a maximum of 1 reimbursement per year per person.

How do we do it?

• The very best technology:  We know that quality is just as important as the price. We built our in-house algorithm to select only the best quality device at the best available price from over 1,500 verified refurbishers on Back Market. 

• A 12-month limited commercial warranty: We stand behind the quality of our products at no additional cost to you. And we do it for a whole year because we know sometimes it takes time for issues to turn up. 

• Reliable and caring service: We care about our customers and it shows. Our team is always on the sidelines ready to jump in and help whenever you need us.