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Verified customer reviews for Refurbished Samsung Galaxy S20 series
1,268 verified reviews in the last 6 months.
Reviewed in United States on December 27, 2022
From a product quality perspective, I couldn't be more pleased! Cosmetically, my Galaxy S20+ 5G is absolutely "like new!" There are NO product blemishes, scratches, nor defects that are visible to the naked eye. Only under a magnifying glass did I notice a couple of extremely minor and very minuscule blemishes.
From a functionality perspective, the device seems to be performing in accordance with expected "out-of-the-box" Samsung and Android functionality. However, there are some noticeable "differences" in the use of a few of my most often used apps (e.g., texting email, making/receiving calls, etc.). For the time being, I am assuming these differences probably are primarily due to the newer version of Android that's on my new device, as well as the differences in device functionality, in comparison to my previous device. To be sure, these differences are NOT "deal breakers," but merely "nusances" that will take me some time to get used to.
And finally, from a Back<Market customer service perspective, it has been exceptional, to say the least! In fact, I will give it a rating of "11" on a scale of "one to ten." Their technical support team has been friendly, professional, courte ...
I purchased the Galaxy S20 FE 5G refurbished in excellent contion. It arrived on time. It is inexcellent contion and has been working flawless. I am very please with the phone and Back Market.
I gave the Galaxy S20 FE 5G phone to my boyfriend for Christmas, and he loves it. Everything about it seems to be in perfect condition. Back Market has been an excellent source of good refurbished phones for me.
Personally, this has been one of my most nerve wrecking experiences, having never shopped for refurbished products before and deciding to give it a try. But this... Worked out better than expected. The phone (Galaxy s20+ 5g "excellent condition") Came in pristine condition. I couldn't defect a single scratch on the body of the phone, The phones OS and processors are good as new (so smooth) and most importantly, The customer service offered was very reassuring. I will, shop with Back Market again!