Verified customer reviews for Refurbished iMac 20-inch
4.1/5
270 verified reviews in the last 6 months.
4-5 stars
70%
3-4 stars
13%
2-3 stars
9%
1-2 stars
8%
H
Hunter W.
5/5
Reviewed in the United States on May 31, 2023
I was very nervous ordering a refurbished iMac I never usually buy used or refurbished I always buy new but I wanted to give it a shot and man I was not disappointed my iMac is incredible shape it’s so good family members and friends think it’s brand new when I show them! definitely will be buying more stuff from back market!! 5 Stars
I appreciated that the cosmetics which matched criteria for "very good". I appreciated the 30-day return and the year warrantee. The shipping and packing were excellent. And knowing that I could return the unit to techs that were on board at Back Market was definitely an added attraction.
But I felt the level of the hardware refurbishment fell short. The iMac was really slow in booting up as well as in loading apps. The rotating beach ball was a frequent visitor on the desktop. I've been working with PCs and Macs for over 30 years and it was quite clear that its loading was no where close to when the iMac was issued in 2017. 8GB RAM should certainly be sufficient in a basic use of a Mac. The HD had obviously deteriorated and should have been replaced within the criteria of "refurbishment". I took a guess and gamble vs.returning it (due to an immediate need for a computer)... and swapped in a Samsung Evo 870 SSD... and now it works like a dream. So besides my initial cost, I invested an additional $125. Should have been an option on my part; not a necessity
I would definitely return to BackMarket because of the options and guarantees that it offers. Had the Mac cost moreI would ...