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What Does "Refurbished iPhone" Really Mean?

Updated Jun 14, 2022 - What is a refurbished iPhone? Learn what refurbished phone means, whether a refurb phone is worth it, and what to consider when buying refurbished iPhones.

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Verified customer reviews for Refurbished iPhone 11 Pro Max

4/5

465 verified reviews in the last 6 months.

4-5 stars
63%
3-4 stars
19%
2-3 stars
11%
1-2 stars
7%
M

Michael M.

4.8/5

Reviewed in the United States on January 17, 2023

The iPhone 11 Pro Max was purchased for my son, who had high expectations for his first phone. When we unboxed the phone, my first thought was how new it looked. No scratches or marks on the screen or metal casing of the phone itself. If it had come in Apple packaging, there would have been no way to tell that it was not brand new. The only issue I had was with the health of the battery. I immediately checked the maximum capacity of the battery and it showed 90%. With how active young people are on their phones, I was hoping to start as close to 100% capacity as possible, but with the phone being refurbished, it was understandable. I will definitely be ordering more products from BackMarket.
iPhone 11 Pro Max

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Purchased on December 31, 2022

E

Eli P.

4.1/5

Reviewed in the United States on October 28, 2022

I was super hesitant on getting a refurbished phone so this was a huge jump for me. I ordered an iPhone 11 Pro Max and that’s what I got so I’m pretty happy. Shipping was a bit sketchy but none the less it arrived undamaged and only a few days late
iPhone 11 Pro Max AT&T

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Purchased on October 20, 2022

K

Kirill S.

4.9/5

Reviewed in the United States on February 11, 2023

All great, order arrived in 2 days, was sceptical buying refurbished, but after reading reviews decided to try. Purchased iPhone 11 Pro Max in excellent condition and came like new. Battery at 80% as guaranteed, but can always be replaced if needed. Thank you to the previous owner for taking care of the phone and backmarket for the service!
iPhone 11 Pro Max

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Purchased on February 7, 2023

E

Eduardo M.

4.8/5

Reviewed in the United States on October 27, 2022

This is my second purchase from Back Market. My phone came quickly and in the condition specified—actually, most of the phone is pristine, but there is a small scratch on the bottom of the screen, so not perfect but better than fair. This phone is actually a replacement—technically my third purchase—because the one I first received did not let me hear during calls; people sounded clear but really far away. There was an attempt to repair, but being beyond repair the refurbisher quickly refunded the cost including shipping. I found this particular phone next for slightly less price, and it works perfectly. I think in an ideal world we would have companies that make the best of the available resources with a positive impact on people and things, and that doesn’t just exist in a pie-in-the-sky future; Back Market is doing this now.
iPhone 11 Pro Max

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Purchased on October 15, 2022

J

Jesse M.

4.8/5

Reviewed in the United States on January 12, 2023

Once again, our dealing with BackMarket was smooth and quick. My lady really likes her refurbished 11 pro max, great battery life, awesome picture quality with a ton of storage. We'll continue to support this company.
iPhone 11 Pro Max

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