This computer was sent to an address that was not correct!! I spent several days trying to get someone to log on the fed ex site and change the address it was very simple to do but never done!! Now the person who has it will not reply to my texts and is keeping it. I am out the money while they enjoy a computer. I would never deal with this shipper ever again!!! I am beyond frustrated. You cannot reach a live person with back market and this was my first experience with them. This was also a gift for my sister!! I have no words to express the disappointment as well as aggravation this has caused me. I can say it has been a three ring circus!! To make matters worse it is a Barber Shop in Indianapolis Indiana located at 1048 Virginia Ave. My sisters name was on the label. I googled the address and found a phone number to this Barber Shop but my request fell on deaf ears and they will not return my text or calls to get the computer back!!! Just goes to show that some people won’t and don’t do the right thing!!