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While customer service was great and support responded quickly there was an issue dealing with the amount of memory included with the system, the amount advertised, and the amount the system supports. The system was advertised with 16gb memory. It was shipped with 4gb of memory. Contacted tech support and they shipped replacement memory but when it arrived it was 2 sticks of 2gb instead of total of 16gb. I figured heck with it and ill buy my own memory when i looked up the specs for the pc the manufacturer said the max the system supports is 8gb. This was my first experience with back market. For the incredible low price i paid for the system its not even worth my time to pursue BBB with the vendor or ship pc bqck to get a refund. I wish i had a better experience. Back market itself seemed pretty seamless and the problem here was with the vendor. I will not be using the service again. When seeking help backmarket as a platform seemed handsoff. They said to contact the vendor through the order page instead of directly, however even the email requesting a review directs you to contact the vendor if your unhappy.
Our partners are electronics experts who test and verify that each product is 100% functional before it leaves the factory. This is the reason you benefit from a minimum 1-Year warranty with the purchase of a refurbished device at Back Market.