My item was received in fair condition with stickers and skins applied to hide the real condition and instead of being refunded 40 dollars (which is how much extra I paid for this device to be in excellent condition) the seller offered me 10% back. Daniel, the customer service rep that helped me basically told me I could either return the device or accept the 10% refund. No, that’s unacceptable. I waited for a device, it’s not fair to me that I’ll now have to return the device and wait for another one to arrive and who knows if it will actually be in excellent condition this time ?
After telling Daniel that the seller applied a skin to the laptop to make it appear that it’s in better shape than it is, the battery life/capacity is less than expected…. He should’ve seen how deceiving BuyRefurbished is and their refurbishing practices. Backmarket should’ve sided with me and accepted a 20% partial refund instead of telling me to accept returning it or getting 20 dollars back. Outrageous and unacceptable. This is my first time ordering from backmarket and I’m sure it’s the last.
Daniel also never told me if applying skins to a device to hide its true condition is deceptive or allowe ...
Our partners are electronics experts who test and verify that each item is 100% functional before it leaves the workshop. This is the reason you benefit from a minimum 1-year warranty with the purchase of a refurbished device at Back Market.