The Grade refers to the aesthetic appearance of the product (functionally speaking, they're all good-as-new)
All our products are in perfect working condition.
The lowdown on Product Grades and what it all means:
Mint
No scratches and have exteriors that look brand new. For smartphones and tablets: the screen is completely intact and without scratches.
All devices on Back Market are 100% functional after being tested, verified, and made good-as-new by professional refurbishers. Grades are based only on physical appearance.
Very good
Screen: Excellent condition. No scratches.
Body: Excellent condition. No scratches visible from a distance of 8 inches (a bit longer than a standard sized pencil).
All devices on Back Market are 100% functional after being tested, verified, and made good-as-new by professional refurbishers. Grades are based only on physical appearance.
Good
Screen: Excellent condition. No scratches.
Body: Very good condition. No scratches visible from a distance of 20 inches (about an arm's length).
All devices on Back Market are 100% functional after being tested, verified, and made good-as-new by professional refurbishers. Grades are based only on physical appearance.
Fair
Screen: Very good condition. No scratches visible when the screen is on.
Body: Good condition. May have light but plainly visible scratches.
All devices on Back Market are 100% functional after being tested, verified, and made good-as-new by professional refurbishers. Grades are based only on physical appearance.
Stallone
Screen: Good condition. No scratches visible when the screen is on.
Body: Fair condition. May have visible signs of use, with scratches and/or dents that can be felt.
All devices on Back Market are 100% functional after being tested, verified, and made good-as-new by professional refurbishers. Grades are based only on physical appearance.
Did you find something wrong with your product during the warranty period?
Open a customer service claim on your Back Market account to let the refurbisher know that there's a problem.
Receive a return shipping label in under 24 hours.
If at all possible, the refurbisher will repair the defect
Otherwise, the refurbisher will exchange the defective product with another
If an exchange isn't possible, the refurbisher refunds your purchase