Customer reviews for 5G Samsung Galaxy

4.2/5

1,700 verified reviews in the last 6 months.

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  • A

    Andy J.

    5/5

    Reviewed in the United States on November 1, 2023

    This is the 2nd Samsung smartphone we bought from Back Market. This Samsung Galaxy S21 5g Unlocked 256gb was listed as Fair condition and besides the few scratches on the back of phone, you would have never known it was a refurbished phone.
    Galaxy S21 5G - Unlocked

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    Purchased on October 17, 2023

  • L

    Lindsey M.

    5/5

    Reviewed in the United States on November 1, 2023

    I was in the market for a new phone and was very seriously considering taking out one of those "loans" from Smart Pay so I could purchase a decent phone. That was until my coworker told me about Backmarket.com! I was very hesitant at first about ordering a refurbished phone but once I did some research, I decided to take a chance and I ordered the Samsung Galaxy S21 5G 128GB in Phantom Violet, "Good Condition". My new phone arrived this morning and OMG - I am absolutely BLOWN away!!! It looks fantastic! There are hardly ANY visible scratches except for one small one on the front (the back looks flawless), it was extremely easy to transfer over from my old phone, delivery was super quick, and I just simply cannot express how HAPPY I am with my purchase! I am beyond grateful to have found Backmarket.com! I will update/write another review in about 1-2 weeks once I have had a chance to REALLY see what this phone is all about. But like I said, at first glance, I AM ECSTATIC! Thank you, Backmarket!!!
    Galaxy S21 5G - Unlocked

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    Purchased on October 29, 2023

  • M

    Michael E.

    4/5

    Reviewed in the United States on February 18, 2024

    The Samsung S21 Ultra appears to be fine in the two weeks since we received it and was as promised. Ordering was easy and delivery was as expected. Our trade-in offer was much lower than we had anticipated ($25.00) for a phone in complete working order without problems. I have previously purchased certified, refurbished smartphones directly from Samsung and felt we received a much better & fairer trade-in offer. While the price of the S21 Ultra was cheaper from Back Market, I believe that I might have fared better buying from Samsung in terms of overall cost. I will research more closely when it's time for our next purchase.
    Galaxy S21 Ultra 5G - Unlocked

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    Purchased on February 2, 2024

  • J

    Jennifer U.

    4.9/5

    Reviewed in the United States on November 12, 2023

    I was very very skeptical about buying a refurbished phone. I debated about it for months. When my son bought a refurbished iPhone that looked brand new, and worked perfectly I decided to go for it! I was not disappointed! I got the Samsung galaxy S21 Ultra in excellent condition. It came quicker than expected and there were no noticeable scratches or dings on the back, there was a tiny scratch on the screen which you cannot even see with the screen on. Overall I am super satisfied with the phone, I got a great deal on an awesome phone! I will definitely buy from Backmarket again!
    Galaxy S21 Ultra 5G - Unlocked

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    Purchased on October 29, 2023

  • T

    Tyler P.

    5/5

    Reviewed in the United States on April 14, 2024

    this is Sooo great backmarket never fails me not yet anyway. I have bought over 5 different items mostly phones and so far so great. love backmarket will always be the tops refurbished go to for me. wayyyyy better 1000 times better than Amazon ong.
    Galaxy A51 5G - Locked AT&T

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    Purchased on April 10, 2024

  • R

    Rebeca O.

    5/5

    Reviewed in the United States on April 14, 2024

    So happy with my new phone! It's refurbished and I selected the "minor scratches" phone but I was so pleased when it arrived. The scratches were almost invisible and I am so happy I got a phone that works like brand new, looks new but I only paid a small fraction of retail cost. Love Backmarket!
    Galaxy S20 FE 5G - Unlocked

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    Purchased on April 1, 2024

  • A

    Amanda D.

    4.6/5

    Reviewed in the United States on March 31, 2024

    Refurbished phone has some quirks, but overall it works well enough with my network (T mobile), and much better than a previous one I had purchased on Amazon that I had to return (same phone, unlocked but wouldn't connect to network at all).
    Galaxy S20 FE 5G - Unlocked

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    Purchased on March 15, 2024

  • G

    Gerald P.

    4.5/5

    Reviewed in the United States on March 24, 2024

    Trading in my beat-up S21Ultra with damaged screen for this excellent condition replacement enabled me to, in turn, take advantage of trade-in promotion at Samsung Store. My old phone was worthless for trade-in otherwise. The refurbisher who purchased my trade-in tried to claim that it didn't take a charge... but with my photos in hand, the Backmarket staff swiftly dealt with that. Be sure to take photos of live phone, and of each stage of packaging, so that Backmarket is able to support you in case of dispute. Great customer service!
    Galaxy S21 Ultra 5G - Unlocked

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    Purchased on March 10, 2024

  • S

    Sabrina D.

    5/5

    Reviewed in the United States on April 11, 2024

    Delivery was on time. The phone itself came with a screen protector already on. (that was so nice) It has one or two little scratches on it but that is to be expected because its refurbished. Honestly once you put a phone case on you cant see it anymore. All in all I would recommend backmarket to friends and family. I'm so happy I got my Andrew (android) back lol!
    Galaxy S21 5G - Unlocked

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    Purchased on March 25, 2024

  • T

    Ty N.

    5/5

    Reviewed in the United States on March 29, 2024

    The phone arrived on time and in great condition. You wouldn't even know that it is refurbished. It looks and feels brand new. I will be recommending BackMarket to everyone needing a phone or other electronics.
    Galaxy S20 FE 5G - Unlocked

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    Purchased on March 22, 2024