BCE-iTek's customer reviews for

Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow?So many questions so little time. But we'll try to answer (at least the vital ones) here.

Back Market is a marketplace. By definition, we connect our sellers with end customers via our website. The quality of the refurbished products sold on Back Market is therefore dependent on the quality of the sellers themselves. Our goal is to ensure that they always provide an incredible level of service. To achieve this, we subject all high-tech device refurbishing plants to our most stringent selection processes, which takes into account all relevant criteria: quality of diagnosis, responsiveness of customer service, delivery times, etc. But that's not enough: our sales partners must also comply with a set of very strict specifications before they can sell on our website. As a result, we're able to guarantee that the refurbished smartphones, laptops, and other products that you buy from us will be just as functional as a unit sold new. But you don't have to just take our word for it. Rather, go and see for yourself how our main partners are giving used electronic products a second life https://factory.backmarket.com . If you still need a little more convincing, don't hesitate to check out our other customer reviews in the section below. For any other questions... Google it.
4/5

Average of 9 reviews from the past 6 months.

4-5 stars
56%
3-4 stars
22%
2-3 stars
22%
1-2 stars
0%
Jose A.
2 weeks ago
5/5

All is good! Thank you again!

Quality-price ratio

How would you rate your product?

Overall performance

Does the product function as expected?

Outside Appearance

Did the appearance of the product you received match the grade selected?

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?

 
Wasif H.
5 months ago
5/5

So far amazing thanks

Quality-price ratio

How would you rate your product?

Overall performance

Does the product function as expected?

Outside Appearance

Did the appearance of the product you received match the grade selected?

Accessories

Did the product come with accessories and are they in good shape?

Battery

Is battery life sufficient for normal use?

Lens & Camera

Are the lens and camera working

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?

 
Patti H.
Today
3.5/5

I love BackMarket but this seller BCE-iTek did not verify the phone they sent and sent an 8 instead of an 8plus. This meant that we are without a phone until we can get a replacement. In my opinion this is poor customer service in not ensuring that the correct phone is sent.

Quality-price ratio

How would you rate your product?

Overall performance

Does the product function as expected?

Outside Appearance

Did the appearance of the product you received match the grade selected?

Accessories

Did the product come with accessories and are they in good shape?

Battery

Is battery life sufficient for normal use?

Lens & Camera

Are the lens and camera working

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?

 
Rodrigo S.
2 weeks ago
5/5

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Quality-price ratio

How would you rate your product?

Overall performance

Does the product function as expected?

Outside Appearance

Did the appearance of the product you received match the grade selected?

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?

 
Samnatha B.
2 weeks ago
5/5

Phone came in fast and in great quality. Will buy from here again!

Quality-price ratio

How would you rate your product?

 
Sharelle M.
3 weeks ago
5/5

But it’s battery mess up

Quality-price ratio

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Ru P.
3 weeks ago
2.8/5

I received phone with week Battery health. It is 66%. And the other phone i received is not functioning well. Touch on the screen doesn't work at all.

Quality-price ratio

How would you rate your product?

Overall performance

Does the product function as expected?

Outside Appearance

Did the appearance of the product you received match the grade selected?

Accessories

Did the product come with accessories and are they in good shape?

Battery

Is battery life sufficient for normal use?

Lens & Camera

Are the lens and camera working

Packaging and cleanliness

Was the product clean and intact in the packaging?

Shipping

Was the delivery time provided accurate?

 
Benjamin S.
3 weeks ago
3/5

Physically looks good - to rate it I need to wait until I use it - after Valentine’s Day because will be a gift that day

Quality-price ratio

How would you rate your product?

 
Janet K.
3 weeks ago
2/5

Sim card slot is damaged. I need to exchange the

Quality-price ratio

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