M
Reviewed in the United States on December 22, 2023
I've used Back Market in the past and have even recommended it to people because I've had a positive experience previously. Unfortunately, my most recent delivery was very disappointing. The phone arrived inside of a small box with a single sheet of bubble wrap protecting it. You could feel the phone bouncing around when you picked up the box.
I removed the phone from the bubble wrap sleeve and was expected to see a phone in "Excellent" condition, as this is what I ordered. Instead, I immediately saw a large, rather deep scratch that stretched from top to bottom. Two smaller scratches were on either side.
I have just started to return process, but I am incredibly disappointed as I will not have the item returned and reordered for Christmas, which was the ultimate goal.
I support BackMarket's mission and I've even had to defend the refurbished market in some cases and people always say that I should just by new. Sadly, it looks like I may need to in future.
iPhone 14 Pro Max - Unlocked
Purchased on December 18, 2023