The phone is amazing and just as I expected. It did have a small scratch on the front that is deep enough to see when the phone isn't on when I ordered the excellent version, but other than that it's great!! I would definitely recommend it to anyone looking to buy refurbished!

Trading in my beat-up S21Ultra with damaged screen for this excellent condition replacement enabled me to, in turn, take advantage of trade-in promotion at Samsung Store. My old phone was worthless for trade-in otherwise. The refurbisher who purchased my trade-in tried to claim that it didn't take a charge... but with my photos in hand, the Backmarket staff swiftly dealt with that. Be sure to take photos of live phone, and of each stage of packaging, so that Backmarket is able to support you in case of dispute. Great customer service!

the whole experience was seamless and great! couldn't have asked for a better experience. I purchased S21 Ultra 256gb Unlocked. while I was hesitant about buying a refurbished device, then my device showed up and all the hesitance went right away! will purchase from again !

The phone is great. It works perfectly, the camera is awesome and te phone's processing capabilities are in good condition. I always buy refurbished because it's cheaper and this product came on time and in great condition so, thank you!

Delivery wason time and the phone arrived as described (S21 Ultra in good condition). Everything works fine, except the battery which lasts only half a day under little to moderate useage. From the descriptions of this model, I expected a full day of heavy useage to two days of light use on a fully charged battery. I know it's a used phone, but if the battery is this weak it should have been swapped in order to consider this a refurbished phone.

There was a scratch on the back by the camera, I give the quality of this refurbished device 4.5/5 stars. Everything else 💪 appears to be in good working order. This is a great phone for the price. The ultra that is. 12gb ram...super fast 🏃‍♂️