Customer reviews
4.2/5
753 verified reviews in the last 6 months.
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Talal Z.
Reviewed in the United States on November 26, 2023
4.8/5The iPhone 12 Pro, I ordered arrived on time as promised. It functioned and looked perfect. But with a notification from Settings that the display and camera were not genuine Apple parts. I guess because it is refurbished but I thought they use Apple parts for refurbishing. Apparently not always. As of yet all wroks perfectly. So no real complaint there though genuine Apple parts would have made it more "genuine"iPhone 12 Pro 256GB - Graphite - UnlockedPurchased on November 8, 2023
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Leighlou B.
Reviewed in the United States on April 3, 2024
4.5/5I ordered the iPhone 12 Pro in good condition. When I received the phone it looked great with very minor scratches on the screen and barely anything on the body. However, in further inspection I noticed the call speaker to look rough and when I tested the speaker it had a “buzzing” sound. It was obviously not functional as it should be. I also noticed the bottom speaker to have some damage as well. I immediately began the return to fix this issue and they sent me a new phone altogether. The speaker issue was fixed and the phone condition was basically the same as the other. Minor scratches and barely any body damage that I could see. I’m impressed with the customer service and how quick they were to help and send a new one. I do recommend checking the speakers with your refurbished phone before being 100% confident you don’t need to return!iPhone 12 Pro 128GB - Graphite - UnlockedPurchased on March 5, 2024
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Jacob B.
Reviewed in the United States on April 19, 2024
5/5I bought a refurbished phone from BackMarket a year ago after my old Iphone broke at coachella. I was pretty skeptical when ordering since i had never heard of the website before. A year later the phone still works perfect and have 0 complaints! 10/10 would recommend!iPhone 12 Pro 512GB - Graphite - UnlockedPurchased on April 23, 2023
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Tim K.
Reviewed in the United States on March 12, 2024
4.1/5Phone came and the touch screen was very unresponsive when adding a screen protector. I tried three different companies brands of screen protector’s. Never had an issue before with using a screen protector. Backmarket was allowing me to return the phone and they seem to stand by their warrant so that’s is good of them as a company , but to return the phone and wait for another one isn’t going to work for me under my current circumstances, unfortunately. I’ll use a different provider for refurbished phones for my next purchaseiPhone 12 Pro 256GB - Silver - UnlockedPurchased on February 28, 2024
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Peter O.
Reviewed in the United States on March 11, 2024
4.8/5I’ve never bought refurbished before, and I was extremely happy with it. Everything works perfectly, and the transfer from my old phone was easy. My one complaint is that there is a scratch on the screen camera and it affects the quality a little bit, but other than that would recommend!iPhone 12 Pro 128GB - Graphite - UnlockedPurchased on February 23, 2024
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Tera L.
Reviewed in the United States on February 22, 2024
4.1/5The first phone that I paid for was supposed to be in excellent condition. It arrived in "fair" condition and was dirty. I did have a great experience with customer service thankfully, and I shipped that one back and then purchased another one. The second phone is much better. However, the top speaker doesn't work. So I can't hear incoming calls unless I'm on speakerphone or in my car connected to bluetooth. I never received a shipping label for my old phone, so I still have it. But now that I've gone through the process of waiting weeks for a new phone twice and then completely wiping my old phone clean, I am not sure that it's worth the process of completely wiping this new phone clean and downloading all of my data into the old phone again. Just to do it all over again. Basically, I am resigned to having a defective phone now because I simply don't have the time or patience for this run around process again. I've learned my lesson, and will probably not shop here again for a phone that I rely on daily. The middle man who receives and refurbishes the phones obviously does not do a thorough job of cleaning, inspecting, and quality control. I did get a pretty nice phone for l...iPhone 12 Pro 128GB - Graphite - UnlockedPurchased on January 22, 2024
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Merrilynn O.
Reviewed in the United States on December 3, 2023
4.8/5I ordered the phone in excellent condition. It arrived quickly and was packaged well. It looks like a new device except it has two small chips on the front by the screen. They are a cosmetic issue. The phone works well. The only issue I’ve had is a couple of time the screen has frozen up and I’ve had to end the program and restart. My buying experience was pleasant and I recommend back market to anyone looking for a refurbished device. I have a small complaint about the speakers. I’m not sure they were thoroughly cleaned. They are muffled during calls and when on speaker phone. I’ve heard it’s not too hard to clean them but haven’t tried yet.iPhone 12 Pro 256GB - Pacific Blue - UnlockedPurchased on November 21, 2023
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Jalaya P.
Reviewed in the United States on November 19, 2023
5/5I bought it in fair condition it came with no scratches or dings on it. The battery heawas at 87% which I was expecting considering it’s a refurbished phone. It’s definitely worth the money. You won’t be disappointed.iPhone 12 Pro 128GB - Gold - UnlockedPurchased on November 3, 2023
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Manuel C.
Reviewed in the United States on February 4, 2024
4.3/5I received the phone and was initially ecstatic. The phone is gorgeous and looks brand new. Everything is great except for one important thing. Because of a problem with overheating, The iPhone 12 pro is programmed to constantly dim the screen. Whenever you want to use the phone, you have to swipe down to bring up the brightness control button and brighten the screen. I went to the Apple Store and they told me that is no way to shut this feature off. It is a frustrating, and annoying problem with no solution. This is not Black Market's fault. However, I wish had known about this before I ordered the phone. My advise is to not buy an iPhone 12 pro.iPhone 12 Pro 128GB - Pacific Blue - UnlockedPurchased on January 19, 2024
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Marleasha F.
Reviewed in the United States on May 10, 2024
5/5Talktek is the best seller on back market by far this was my first purchase on here and talktek didnt disappoint me i got the iphone 12 pro in excellent condition and the phone is amazing ive had this phone about 4 days and it still works fine this phone is brand new actually its a new model so the screen is 100x100 original and not replaced the battery came at 96 and hasn’t gone down everything works fine the speakers are great i can hear just fine when on the phone or just in general i love this phone from talktek because I recently upgraded from iPhone 8 to the 12 pro so massive upgrade and im so grateful i could trust talktekiPhone 12 Pro 256GB - Silver - UnlockedPurchased on May 2, 2024