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Verified customer reviews for Refurbished Google Pixel 5

4.3/5

126 verified reviews in the last 6 months.

4-5 stars
76%
3-4 stars
12%
2-3 stars
6%
1-2 stars
6%
R

Ryan O.

5/5

Reviewed in the United States on November 12, 2023

The phone is like new. I upgraded from my Back Market bought Pixel 2 from May of 2021. That phone started to glitch, so I made the jump to this phone. The service and reliability of this company is fantastic. Considering what I would have paid for these two phones, I have saved hundreds of dollars since 2021. I'm a believer in refurbished phones, and recommend everyone buy one from this company.
Google Pixel 5 - Unlocked

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Purchased on November 1, 2023


J

Juan pablo F.

4/5

Reviewed in the United States on October 9, 2023

I'm going to criticate only related to the refurbished process. For begin, screen has a pixel that each week has a color different of the content. In addition to, the phone came without the head of charger.
Google Pixel 5 - Unlocked

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Purchased on September 12, 2023


N

Nick S.

4.6/5

Reviewed in the United States on March 11, 2024

The phone is great, back market is great, but the refurbisher, Electrodealz Inc, not so much. Had the phone for about 5 months, the battery started swelling, causing the screen to unglue. It was still under warranty so I sent it back. I followed the directions to wipe the phone, using the offline directions as I was afraid to power up the phone with a swollen battery. Apparently I didn't wipe it correctly, because they immediately sent it back with no communication from them because "your phone is locked [with] pin/pattern." Why do they need to get into the phone to replace the battery anyway? Seems like a convenient excuse to me. I should have just gone with my gut and bought the kit on ifixit and done it myself, which is what I'm going to do now. The Backmarket part of the return/warranty process was very easy and painless though, so I'll give them that, though I do wish I could talk to the seller directly.
Google Pixel 5 - Unlocked

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Purchased on September 7, 2023


J

Jacob B.

5/5

Reviewed in the United States on October 15, 2023

My experience with BackMarket was excellent. Phone arrived timely and in perfect condition. I purchased a Google Pixel 5, and my only issue is one with the phone speaker design itself. Fortunately, if the poor speaker design bothers me to the point where I decide I'd rather have another phone, I can sell this phone back and buy something else for very little.
Google Pixel 5 - Locked Verizon

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Purchased on September 21, 2023


D

David S.

5/5

Reviewed in the United States on December 10, 2023

Very happy with the phone. I highly recommend Back Market for any phone purchase. I replaced my Google Pixel 5 after my battery overheated and eventually overtime didn't hold a charge. It was my fault for changing it on a hot car dashboard one to many times. I will be more careful with my new one. Just happy to have a good working phone and being somewhat environmentally conscious about it. Thank you Back Market for a good quality replacement at an affordable price!
Google Pixel 5 - Unlocked

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Purchased on November 24, 2023


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