Every human who wants or needs to have access to tech should have access. But we live on an imperfect planet, and access is often barred because of cost or the simple fact that the human experience wasn’t considered.
At Back Market, we’re deeply committed to ensuring that equal access and opportunity is the standard for all of our platforms. At a baseline, this means complying with requirements such as:
Web Content Accessibility Guidelines (WCAG) 2.2
Level A and AA
Americans with Disabilities Act (ADA)
Accessibility is an ongoing effort at Back Market since 2022. By the end of 2024 we increased our resources:
Formed an a11y program
Ensured a11y in our SDLC (Software Development Life Cycle)
Web and mobile audits with an external partner
Solved Critical issues
Set automation tests
Our next steps:
Keep monitoring and continuing to solve top severity issues
Set up mandatory trainings for Back Makers
If you experience any issues or have any feedback on how to improve accessibility, please reach out to us at accessibility@backmarket.com.