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Back Market is a marketplace where expert refurbishers sell their inventory. That means items you buy on Back Market come to you straight from them, not from us. Still, Back Market should be your main point of contact if any issues come up. To start a conversation with us, log in to your Back Market account (if you haven't already) to your Back Market account (if you haven't already) and click “Ask for help” next to the relevant order. This takes you to our online messaging platform where we’re happy to chat with you!

You have 30 days to change your mind about an item from the time you receive it. If your item hasn’t been shipped, log in to your Back Market account (if you haven't already) and select “Cancel my order” for the item you don’t want. If your item has already shipped, just refuse the package at delivery. If you already have the item, log in to your account, select “Ask for help” next to the relevant order, and select the reason for your return. Learn more about returns

You can get a refund by returning your undamaged item within 30 days of delivery. To start a return, log in to your Back Market account (if you haven't already) , and select “Ask for help”, and follow the steps. You’ll be able to choose a repair, replacement, or refund. Learn more about requesting a refund

Most repairs are covered by the warranty you automatically receive with each item purchased. Note the length of the warranty depends on your country, but they start at a minimum of 1 year. Also, there are a few rare exceptions that render the warranty invalid. To ask for a repair, log in to your Back Market account (if you haven't already) and select “Ask for help” next to the relevant order and follow the steps. Learn more about returns