When do I contact Back Market?
Back Market is a marketplace where expert refurbishers sell their inventory. That means items you buy on Back Market come to you straight from them, not from us. Still, Back Market should be your main point of contact if any issues come up. To start a conversation with us, log in to your Back Market account (if you haven't already) to your Back Market account (if you haven't already) and click “Ask for help” next to the relevant order. This takes you to our online messaging platform where we’re happy to chat with you!