Question 1

How do I contact Back Market?

Accepted Answer

For help with an order, go to “Orders” > “Get help” > follow the prompts > send us a message. {login}

For help with something else, you can reach us via the Help Center. Open the Messenger in the bottom right corner > “Contact us”.

Question 2

How do I cancel an order?

Accepted Answer

To cancel an order, go to “Orders” > “Get help” > “Cancel order”. Keep in mind that order cancellation is only possible until the seller starts processing your order, so time is of the essence. If cancellation is unavailable, you can refuse the delivery when it arrives — it'll be sent directly back to the seller. You also always have 30 days to change your mind about an item once you've received it. Go to "Orders"

Question 3

How can I ask for a repair?

Accepted Answer

To see if your item is eligible for a repair, go to “Orders” > “Get help” > follow the prompts > see if a repair is available. Repairs are available when your device is experiencing a technical issue and your item is under warranty. The warranty period depends on your country, but it starts at a minimum of 1 year. Please note there are a few rare exceptions that render the warranty invalid. Go to "Orders"

Question 4

How can I get a refund?

Accepted Answer

You can get a refund by returning your undamaged item within 30 days of delivery. To start a return, go to “Orders” > “Get help” > follow the prompts. Go to "Orders"

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