shipping was a little slow, but the phone has worked perfectly since I got it. I could only find two little blemishes on the device but other than that it's in perfect condition. I will say, the charge port seems a little dirty (nothing inside it, just marks) but that could just be due to the material of the device.

I was able to use this phone for a year and a half with no problems. Recently it started glitching, dropping calls and lagging recently despite the system being up to date. Time for my next backmarket purchase!

I am very pleased with the phone and the ordering and delivery process was smooth as glass with great communication along the way. The charging cable was the wrong one, but the customer service for the resolution of that small problem was exceptional - way above and beyond expectations.

This phone was listed as "Good" condition meaning some scratches on the body and none on the screen. Mine was the opposite. The screen had some minor scratches, one deep scratch, and many swirl marks all over it. The body was almost flawless. Based on BackMarket condition guidelines, this phone should have been categories as "Fair". So I thought I was paying more for a better condition phone but got the "Fair" version instead. So BackMarket needs to re-train it's sellers on how to properly categorize their items.

No complaints with the overall Back Market experience. Good price, easy trade-in process for my old device. Battery life on my new-to-me Pixel 5 is fine, but not amazing. I knew this going into the purchase though.

This was the perfect replacement for my 3a XL that decided to die on me. Smaller but faster. It has a similar UI to my pixel 6 Pro. All in all , dollar for dollar, you can't beat Back Market for a "new to you"