Customer reviews
4.3/5
716 verified reviews in the last 6 months.
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Christine K.
Reviewed in the United States on March 22, 2024
4.4/5In the past I always bought new phones because I didn’t have real trust in refurbished phones. But as my son had a great experience with Backmarket, I thought I should go with them this time. I bought a phone advertised as being in “very good condition” and I have to say I‘ve been totally happy with everything so far: their service, shipping, and the phone! The reason why I don’t want to give a five star rating is, that I was a bit disappointed that it didn’t come with a new battery, though. The battery is still good at over 80%, but at a price of $600 for an iPhone 13 Pro, I definitely had hopped it would come with a new battery! But apart from that I really can recommend Backmarket and their products.iPhone 13 Pro 256GB - Silver - UnlockedPurchased on February 20, 2024
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Angela W.
Reviewed in the United States on March 9, 2024
4.6/5I ordered a iPhone 13 Pro in excellent condition. I was very pleased when I received the phone as it looked like a new phone with no visible indications of use except some very small marks around the outside of the screen which I was not concerned about due to that are being covered by the case. It also had 89% battery life which was great to see on a refurbished phone. The shipping from the provider was very fast and it came packaged very securely to prevent damage. I had set up the phone installed the case and was attempting to install the glass screen protector. After two attempts with different screen protectors I determined that the screen was not fully flat, middle higher than the edges, but not visible to naked eye. The screen protector would not adhere properly due to this. I was very disappointed because up to that point I was loving the phone and experience with the refurbished product. I decided to return the phone and I have nothing but praise for how Back Market handled the return process. Very well managed, lots of timely communication, and no hassle with the return for a full refund. Although I wish the first phone would have worked for me, the overall experien...iPhone 13 Pro 256GB - Sierra Blue - Locked VerizonPurchased on February 26, 2024
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Anne-marie D.
Reviewed in the United States on January 23, 2024
5/5This is my second phone purchase from BackMarket. (I plan to get a computer from them soon as well). My last purchase was an iphone 8 64 gigs, in 2021. I've significantly updgraded to an Iphone 13 Pro with a lot more storage! Lack of storage was the reason I really needed to get a new phone... 64 was never going to cut it for me, I should have gotten at least 128 then. (Lesson learned). But, I will say that it is such a treat to have a high functioning camera (I've never had one!) It's so cool to have (if you actually use the features). Anyway, in terms of this purchase, I am super happy once again. I chose the "good" option with standard battery. Battery arrived with 94% capacity which I'm very happy about. The body is just fine with a small scratch, which I never care about because I put an otterbox case on all of my phones. I just want a working phone with a perfect screen and I always get that from BackMarket. I love this refurbished website more than the other ones I've looked at. BM is the only one I've actually used and when I looked at some other sites recently I understood why I keep choosing Back Market... their warranty and website are top notch. Super happy!iPhone 13 Pro 512GB - Gold - UnlockedPurchased on January 18, 2024
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Kalie D.
Reviewed in the United States on December 30, 2023
4.9/5I decided to purchase a iPhone 13 Pro from this seller because their asking price was competitive among the sea of iPhone refurbishers on BackMarket. This is the third iPhone I've purchased off BM and thankfully, it's the only one I won't have to request a return for. The iPhone was shipped quickly and arrived within a few days. I purchased the phone in 'Good' condition and although it doesn't quite meet BM's description for 'Good', I can understand why the vendor labelled the phone as such. The back and sides of the iPhone (including the camera lenses) are flawless: no perceptible scratches, dings, or discoloration. The screen has a few scratches, two of them particularly noticeable but it doesn't affect the touchscreen's responsiveness and they're only visible when the screen is off. 'Good' is a fair label in my book. As for the software, it's snappy and apps are quick to load; a significant improvement over my aging Samsung. The battery life is at 88 percent, which is more than what I started with on my old Samsung Galaxy (that I purchased in 'Excellent' condition) and more than enough for my needs. iPhone 13s have an internal setting that limits charging in order to prolong b...iPhone 13 Pro 256GB - Silver - UnlockedPurchased on December 6, 2023
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Amanda B.
Reviewed in the United States on December 26, 2023
5/5This is my 3rd IPhone purchase with Back Market. This time I upgraded to go with a new battery being this is for my teenager. I have always been very pleased and will be purchasing an Ipad in April. Thank you Back Market for providing affordable refurbished Apple products that are as good as brand new.iPhone 13 Pro 256GB - Sierra Blue - UnlockedPurchased on December 14, 2023
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Doug S.
Reviewed in the United States on April 24, 2024
5/5Purchased 2 phones (good condition) for my wife and I. Both phones were in advertised condition. My phone had the screen replaced during refurbishing, and the notification from iOS software was super annoying, but it did go away after a week or two as noted on the back market web site. Battery life seems to be getting better. It felt like the aftermarket screen replacement notification was draining the battery, but now I go 24 to 48 hours between charges. Overall it is a great phone for the price. I cannot image paying full price for a new phone again.iPhone 13 Pro 512GB - Graphite - UnlockedPurchased on March 20, 2024
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Laura D.
Reviewed in the United States on April 4, 2024
4.6/5The phone came with someone’s old cracked screen protector on it, which was pretty shocking to see when expecting to pull my excellent condition phone out of the box. I wish they had taken that off. It also made me question how thoroughly the screen was inspected during refurbishing, if it all. Despite that, I have had no issues so far with the phone and am glad I made my purchase.iPhone 13 Pro 256GB - Sierra Blue - UnlockedPurchased on March 18, 2024
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Heidi G.
Reviewed in the United States on April 2, 2024
4.6/5Item arrived as stated. I’m happy with it, and do happy with the price! Definitely would recommend back market for buying refurbished phones! Overall, a very easy process. The only downside was when the phone arrived it was not in the set up mode. So it took me a little while to figure out that I needed to reset the phone so that it would be in the initial set up mode.iPhone 13 Pro 128GB - Gold - UnlockedPurchased on March 16, 2024
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Zachery T.
Reviewed in the United States on March 6, 2024
4.9/5The phone had no scratches greatest phone out there but if you do buy phone off this app don’t expect to have your battery at 100% capacity but why expect that from a refurbished phone but 5 stars love it and no issuesiPhone 13 Pro 128GB - Sierra Blue - UnlockedPurchased on February 17, 2024
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Angel F.
Reviewed in the United States on February 26, 2024
4.8/5I purchased the excellent quality refurbished iphone and I absolutely love it. If you hadn't told me that this was refurbished I wouldn't have noticed. It feels completely new to me and I don't even see minor scratches, it looks completely clean. Love it!iPhone 13 Pro 128GB - Graphite - UnlockedPurchased on February 9, 2024