Thank you Back Market, for your service as the go between service for connecting buyers and refurbishers of various products. This was my first experience of both purchasing a refurbished iPhone, and trading in my previous iPhone, from other than Apple direct. I did my research first to be sure of how I could ensure the best outcome, and this is my advice to others: Purchase a refurbished iPhone described as no less than “Excellent” condition. It may cost you a little more than lesser condition described refurbished iPhones, but you likely will be more satisfied with the condition of the device you receive. I wanted to trade in my excellent condition iPhone XR and purchase an iPhone 13 Mini 256GB in color green. I was unable to acquire the iPhone 13 Mini 256GB in green as neither new nor refurbished direct from Apple. So I had to look elsewhere. That is where Back Market came in. I really like the fact that Back Market gives a 30 day return policy in case you are not happy with the item you receive, and an automatic 1 year warranty for issues beyond the first 30 days. I’m very happy with both the purchase and trade-in experiences. Just FYI: Each transaction, the purchase and the trade-in, was separate, and dealt with different refurbishers. It would be best to not start a trade-in transaction until after you receive your refurbished purchase and are happy with it.