Customer reviews for all refurbished items

Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow? So many questions so little time. But we'll try to answer (at least the vital ones) here.

Overall rating

413,321 verified reviews

Reviews

  • Melissa B.

    Verified purchase

    Reviewed 9/28/25, United States.

    I will only buy from Back Market. This is my 4th purchase with them. The quality of the devices is great, and the price makes them outstanding. The ordering process is easy, the shipping is fast, and I was updated daily on the location. I will never purchase from any other place. I'm a Back Market lifer!

    Condition

    Excellent

    Purchased

    9/13/25

  • Gabrielle S.

    Verified purchase

    Reviewed 9/28/25, United States.

    Despite the presence of a significant scratch on the tablet's screen, which initially raised concerns about potential future functionality issues, the device is currently operating without any apparent problems, and all features are functioning as expected.

    Condition

    Fair

    Purchased

    9/11/25

  • Megan C.

    Verified purchase

    Reviewed 9/28/25, United States.

    I decided to order this Surface instead of a new model to replace my old (dead) Surface Pro 3, because I just wanted to be able to browse the internet and watch videos. The order shipped quickly. The Surface arrived in pretty much perfect condition. I've had no issues with functionality. It's compatible with the keyboard I had for my Surface Pro 3 which was a huge plus. The battery life isn't great but that's expected of a used/older device. I mostly just keep it plugged in during use anyway. This was my first purchase from Back Market and I am extremely happy with my experience.

    Condition

    Excellent

    Purchased

    9/13/25

  • Wilmar S.

    Verified purchase

    Reviewed 9/28/25, United States.

    I will be honest with my opinion. I was expecting this iPad with some fear because for that price I did not think it was real. But thank God, the iPad arrived quickly. I must say that I reviewed it more than 4 times both on the outside and its software and I did not find any flaws, nor a scrape, it is perfect, thank you very much, I recommend you 100%, I will buy with you again.

    Condition

    Premium

    Purchased

    9/24/25

  • Brian H.

    Verified purchase

    Reviewed 9/25/25, United States.

    Phone was shipped very timely. Arrived in perfect condition. Might as well had been brand new. Works perfectly. Traded my old phone, which that transactioin was seamless, too. Will definitely use Back Market again.

    Condition

    Excellent

    Purchased

    9/5/25

  • Neslie R.

    Verified purchase

    Reviewed 9/23/25, United States.

    I had bought a watch twice elsewhere and ended up returning it because it never worked. But I found this app, and the prices were really reasonable, the watch was in excellent condition, and it connected without any problems. This will definitely be my favorite place to shop. Thank you!

    Condition

    Excellent

    Purchased

    9/19/25

  • Haley S.

    Verified purchase

    Reviewed 9/23/25, United States.

    I've had these AirPods in use for a little over a week now and they work great. The noise cancellation and different modes are working wonderful as well. BackMarket made it so easy and had the AirPods ready to pair on arrival. This was my first BackMarket purchase and I'm very impressed. Will definitely be back for future products.

    Condition

    Excellent

    Purchased

    9/2/25

  • Dorothy G.

    Verified purchase

    Reviewed 9/21/25, United States.

    Wow it's perfect. When it came it was packaged very well and in excellent condition. I bought it for my daughter for nursing school and she loves it and I love that I saved a ton of money. Thanks Back Market

    Condition

    Excellent

    Purchased

    9/10/25

  • Cheng S.

    Verified purchase

    Reviewed 9/21/25, United States.

    I made the switch from iPhone to Android with this phone and I'm so pleased! I've really enjoyed my experience with this phone and despite buying it in the "Good" condition, there is almost no signs of previous use! I love getting all my tech from Backmarket and I'm loving my new phone!

    Condition

    Good

    Purchased

    9/7/25

  • Danielle P.

    Verified purchase

    Reviewed 9/15/25, United States.

    I was so impressed with the quality, delivery time and performance of my Macbook pro. I was a bit cautious as I usually purchase brand new, but the reviews both on the site and from a friend who recommended this service were spot on. I was able to stick to my budget and I have zero complaints with the excellent quality I in fact received. Well done!

    Condition

    Excellent

    Purchased

    9/2/25