Customer reviews for all refurbished items

Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow? So many questions so little time. But we'll try to answer (at least the vital ones) here.

Overall rating

413,275 verified reviews

Reviews

  • Torrie J.

    Verified purchase

    Reviewed 4/10/26, United States.

    So this is my first time purchasing a laptop, but I’ve purchased through back market before. I ordered a fair condition MacBook but there’s no way this is fair. This is in excellent and heavy on the excellent condition!! I couldn’t be any happier thank you so much back market!!! a MacBook for under $500 and it’s a $2,000 device absolutely a deal!!

    Condition

    Fair

    Purchased

    4/9/26

  • Josh D.

    Verified purchase

    Reviewed 4/9/26, United States.

    ​I have a massive stack of aging laptops that were collecting dust, struggling to boot, and essentially rendered useless as their legacy operating systems reached the end of the road. Instead of giving up and tossing perfectly good hardware into the e-waste bin, I decided to grab the Back Market ChromeOS Flex USB Stick Bootable kit. For just three bucks, this tiny piece of hardware promised to inject a massive dose of modern vitality into my oldest machine, and the transformation has been absolutely phenomenal. It arrived completely pre-loaded and ready to deploy, beautifully eliminating the tedious, technical headache of hunting down installation files, dealing with recovery utilities, and formatting boot drives myself. ​The entire deployment process is brilliantly straightforward, making it an absolute joy to use even if you aren't spending your weekends building custom PCs. I simply ensured my old laptop was entirely powered down, popped the USB key into an available port, and tapped my machine's specific boot key immediately after hitting the power button. Once inside the BIOS menu, it was just a matter of pointing the system to the USB boot option, and the setup wizard took over from there. The software completely wipes away the sluggish, bogged-down environment that was choking the hardware, seamlessly replacing it with a highly optimized, cloud-first infrastructure that gets you up and running in a matter of minutes. ​Once you cross the finish line into the desktop, the performance leap is nothing short of staggering. A laptop that previously took five minutes just to reach a usable state now boots up completely in under ten seconds, navigating with the snappy, fluid responsiveness of a premium, modern device. Because the operating system is specifically designed to offload the heavy computational lifting to the cloud, the aging internal processor and RAM are no longer constantly bottlenecked by heavy background tasks. I am effortlessly bouncing between dozens of heavy browser tabs, streaming high-definition media, and managing intensive web-based workflows without a single stutter. As an added bonus, because the system runs so incredibly lean, my laptop's fans are whisper-quiet and the battery life has seen a dramatic improvement. ​The genius of the Back Market ChromeOS Flex USB Stick Bootable lies not just in the speed, but in the brilliant approach to sustainability and security. It completely redefines how we handle "obsolete" technology by wrapping our older hardware in a secure, constantly updated ecosystem that protects against modern vulnerabilities. While it is heavily focused on web applications and doesn't support heavy native software downloads, it flawlessly handles the exact things we spend the vast majority of our time doing online. For less than the price of a cup of coffee, this clever little drive saved me hundreds of dollars on a replacement computer and turned my forgotten paperweight into a lightning-fast daily driver.

    Condition

    Excellent

    Purchased

    4/2/26

  • Angel H.

    Verified purchase

    Reviewed 4/9/26, United States.

    I’m based in Jamaica but used a U.S. address for shipping. I was a bit nervous at first, but it was 100% worth it! The phone arrived in amazing condition honestly looks almost brand new, with a clear screen and no scratches. I even had to double-check because it didn’t seem like “Fair” condition at all with 99% battery health Definitely buying again go ahead and purchase, you won’t regret it!

    Condition

    Fair

    Purchased

    3/27/26

  • Heather C.

    Verified purchase

    Reviewed 4/8/26, United States.

    Shipped quickly and arrived in better condition than I expected! It came in its original packaging with original instructions! Appears to have never been used. Works as it should and sounds fantastic. VERY happy!

    Condition

    Excellent

    Purchased

    4/4/26

  • Angel R.

    Verified purchase

    Reviewed 4/1/26, United States.

    The case is very nice and vibrant for its transparency and reflective look. Pretty much, if you want a case that’s just normal and not too crazy and it proceeds your phone, get this one. It’s very simple and easy to put on your phone.

    Condition

    Excellent

    Purchased

    3/18/26

  • Hilli K.

    Verified purchase

    Reviewed 4/1/26, United States.

    I'm still testing to assess if it fits my needs, specifically big Photoshop files, but so far it's been handling everything really well. Its condition is pristine as well as the packaging, looks brand new. Delivery and service have been great as well.

    Condition

    Premium

    Purchased

    3/17/26

  • Johnathan P.

    Verified purchase

    Reviewed 4/1/26, United States.

    SmartResale delivered!! Physical condition, battery health and performance was better than expected. I was hesitant albeit at first since I got this almost max spec laptop for a steal, but after extensive use the laptop is more than what I expected! Would totally buy again!

    Condition

    Good

    Purchased

    3/26/26

  • Daniella P.

    Verified purchase

    Reviewed 3/31/26, United States.

    The phone arrived in great condition and looks brand new. Setup felt simple and the transfer from my previous phone went smooth. Everything works great so far. I am happy with the purchase and the whole process with the seller. 10/10

    Condition

    Excellent

    Purchased

    3/27/26

  • Ken U.

    Verified purchase

    Reviewed 3/29/26, United States.

    The service provided after I decided to make the purchase was both prompt and courteous. The product itself was completely free of scratches, and the battery health was at 100%. I am thoroughly satisfied.

    Condition

    Premium

    Purchased

    3/27/26

  • Jahdee H.

    Verified purchase

    Reviewed 3/29/26, United States.

    it adapts really well to the new iPad software it's really easy to use and for the condition that it's in it's not awful there's some scratches but it's not enough to interfere with the quality of the screen I forget about it instantly when the screen is on very smooth operation acclimates perfectly to iPadOS 26

    Condition

    Fair

    Purchased

    3/19/26