Customer reviews for all refurbished items

Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow? So many questions so little time. But we'll try to answer (at least the vital ones) here.

Overall rating

413,321 verified reviews

Reviews

  • Jean B.

    Verified purchase

    Reviewed 4/19/26, United States.

    Very happy with the device and purchase. It looked and felt like a brand new phone. Setup was a breeze, I was walked though everything.

    Condition

    Premium

    Purchased

    4/9/26

  • Shae M.

    Verified purchase

    Reviewed 4/19/26, United States.

    while I had some issues with UPS giving me conflicting information on the shipping, backmarket continued to provide me with incredible refurbished tech! this is my 3rd purchase with Backmarket and I don't think I could go anywhere else for my electronics. The products come in better condition than expected with all the necessary wires to keep it running smoothly. I will continue to purchase from here for as long as I need tech upgrades!

    Condition

    Excellent

    Purchased

    4/7/26

  • Marcus T.

    Verified purchase

    Reviewed 4/19/26, United States.

    The device was a great price and came in like new condition. Super low cycle count on battery. I’m very happy with this order! I’ll be back.

    Condition

    Premium

    Purchased

    4/10/26

  • Lacie C.

    Verified purchase

    Reviewed 4/19/26, United States.

    My daughter absolutely loved her phone. Do not always let the reviews steer you to not buying. I will be ordering another one!

    Condition

    Excellent

    Purchased

    4/12/26

  • Crystal G.

    Verified purchase

    Reviewed 4/17/26, United States.

    I’m so glad I went with this purchase! Phone works great and did end up working with my carrier. 10/10

    Condition

    Good

    Purchased

    4/14/26

  • Laura W.

    Verified purchase

    Reviewed 4/16/26, United States.

    I bought my MacBook Pro years ago from Back Market. The customer service was so great that when I needed to buy a new iPhone, that’s the first place I looked. The customer service was again, excellent and the iPhone 16 Pro Max is flawless! Happy and satisfied again!

    Condition

    Premium

    Purchased

    3/31/26

  • William G.

    Verified purchase

    Reviewed 4/16/26, United States.

    Works great will buy from them again already got a watch from them love them both we be back to get a macbook

    Condition

    Good

    Purchased

    4/3/26

  • Anahí L.

    Verified purchase

    Reviewed 4/15/26, United States.

    me llegó el celular sin ninguna novedad y con batería al 84% me encanta porque se lo ve como nuevo, me llegó en dos días, la mejor compra

    Condition

    Excellent

    Purchased

    4/13/26

  • Jaryah W.

    Verified purchase

    Reviewed 4/15/26, United States.

    This is my second phone I’ve purchased through Back Market, and so far they’ve never failed me. I’m currently on week two with my iPhone 15 Pro Max, and there have been no issues. It works just like new!

    Condition

    Fair

    Purchased

    3/29/26

  • Jody R.

    Verified purchase

    Reviewed 4/15/26, United States.

    The watch works great. The battery life is 91 %. The charger on the other hand is not working. On my part I never reach out to black market either. So I have no idea if they would have replaced it

    Condition

    Fair

    Purchased

    3/27/26