I was skeptical about ordering one off the site. I haven’t seen anything bad, but I was just nervous about getting a phone. When I received it in the mail, about 3 days later from ordering, it came in (almost) perfect condition. I seen a scratch on the side of the phone. Other than that, it was like brand new. Battery was at 100 percent as well. I didn’t realize it was coming with a case, so I ended up buying one that came a week later, but it was nice to have that one for the time being. When I upgrade my phone, or get my son a new one, I will definitely be coming back here and purchasing one again. I highly HIGHLY recommend it. It was fast, easy, and almost perfect phone but that 1 very minor scratch.