Certified Pros

Seller reviews, items and info

Approved seller with 4.1/5 Stars ratingTrusted on Back Market for 6 years

Based in United States

Overall rating

1,515 verified reviews

Rating details

  • Accessories

    4.2/5

  • Appearance

    4.1/5

  • Battery

    4.1/5

  • Lens & Camera

    4.3/5

  • Overall performance

    3.9/5

  • Packaging

    4.3/5

  • Shipping

    4.4/5

Reviews

  • Isis H.

    Verified purchase

    Reviewed 6/5/25, United States.

    Screen and body was in mint condition. Works perfectly!

    Condition

    Excellent

    Purchased

    5/18/25

  • Eric D.

    Verified purchase

    Reviewed 4/28/25, United States.

    Ordered a system with a 1TB SSD. System was labeled as having a 1TB SSD on the packing slip and case but when I opened it up to check, it was using a 1TB HDD. Either the seller mislabeled the inventory or were trying to pass off a HDD as an SSD. Either way I returned the system and was out hours of my time to re-package and re-ship.

    Condition

    Good

    Purchased

    4/9/25

  • Nathan O.

    Verified purchase

    Reviewed 2/21/25, United States.

    I was so excited to use my new Lenovo as a Linux VM host. The 32GB of ram as well as the 2TB of storage would have been perfect. The machine was shipped without the SSD and only 4+4GB of RAM. 😢

    Condition

    Good

    Purchased

    2/15/25

  • Mariah S.

    Verified purchase

    Reviewed 4/1/24, United States.

    the surface appeared to be in excellent condition as promised but after using it, it came to my attention that the brightness could NOT be adjusted no matter what I did. This completely negated anything I wanted to do with it, as I like drawing digitally at night. Burning my retinas with the ultra bright setting in my dim kitchen at 1 am was not fun.

    Condition

    Excellent

    Purchased

    12/31/22

  • David B.

    Verified purchase

    Reviewed 12/25/23, United States.

    Seems to work okay. It was a gift for my partner and they seem excited to get to using it. Knowing Dell computers it takes time for the issues to show up. Point is, so far, so good. Here's hoping for a long time of use and enjoyment

    Condition

    Excellent

    Purchased

    12/7/23

  • Michelle P.

    Verified purchase

    Reviewed 9/17/25, United States.

    It works as expected. The battery doesn’t seem to hold a charge very long, though.

    Condition

    Excellent

    Purchased

    8/31/25

  • Marsha C.

    Verified purchase

    Reviewed 7/30/25, United States.

    It was alot more scratched than I expected. Probably won't buy this way again. I thought good quality was better but not really

    Condition

    Good

    Purchased

    7/12/25

  • Desiree D.

    Verified purchase

    Reviewed 7/6/25, United States.

    Runs great. However, the touch ID doesn’t work which I wasn’t aware of when I purchased.

    Condition

    Excellent

    Purchased

    6/19/25

  • Danielle J.

    Verified purchase

    Reviewed 3/19/25, United States.

    It works perfectly! And holds charge !

    Condition

    Good

    Purchased

    3/12/25

  • Sarah H.

    Verified purchase

    Reviewed 8/19/24, United States.

    Please change the specifications for this order. It states it is touchscreen however it is not. Disappointed as it was not as advertised. Otherwise great price for a Chromebook for back to school.

    Condition

    Excellent

    Purchased

    8/10/24

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