CertifiedDirect

Seller reviews, items and info

Approved seller with 4.4/5 Stars ratingTrusted on Back Market for 5 years

Based in United States

Overall rating

7,759 verified reviews

Rating details

  • Accessories

    4.3/5

  • Appearance

    4.4/5

  • Battery

    4.3/5

  • Lens & Camera

    4.6/5

  • Overall performance

    4.4/5

  • Packaging

    4.5/5

  • Shipping

    4.5/5

Reviews

  • Jeff M.

    Verified purchase

    Reviewed 12/28/25, United States.

    Came in in absolutely perfect conversation, extremely surprised and happy with the phone. Literally not a scratch or scuff on it, and the battery life seems like it's fresh out the box! Very satisfied

    Galaxy Z Flip5 256GB - Gray - Unlocked

    Condition

    Good

    Purchased

    12/16/25

  • Angela L.

    Verified purchase

    Reviewed 12/10/25, United States.

    This is maybe my 3rd time ordering on back market. This seller had a delay in shipping due to Black Friday, but it was communicated and shipped out relatively soon considering. Ordered excellent condition & got battery heath at 88% and only 2 very superficial scratches on the front screen. Otherwise looks excellent! Came with charging cord

    iPhone 14 128GB - Blue - Unlocked

    Condition

    Excellent

    Purchased

    12/1/25

  • Ginny K.

    Verified purchase

    Reviewed 11/3/25, United States.

    Everything went as smoothly as possible for an Apple phone. HA (I'm an android girl and this was a gift - my new phones have always been super easy - this - was not so much but that's the Apple experience of an Apple novice...) SO - still giving it a 5/5 because it has nothing to do with BackMarket - THAT experience has always been great.

    iPhone 16 Plus 128GB - Ultramarine - Unlocked

    Condition

    Excellent

    Purchased

    10/2/25

  • Kristi W.

    Verified purchase

    Reviewed 8/17/25, United States.

    Everything is fine so far except that I discovered when trying to apply the screen protector that the screen is not flat and I therefore need to leave it unprotected. I suspect that the previous owner had the screen replaced and they didn’t do a good job with the repair. Also, once (and thankfully only once so far) the screen glitched like there might be a loose connection somewhere but it was only for a brief second and it loaded what I wanted. I’m just hoping that this refurbished phone has the longevity that I’m hoping to get out of it before I upgrade in a few years.

    iPhone 15 Pro 128GB - Natural Titanium - Unlocked

    Condition

    Excellent

    Purchased

    7/31/25

  • Teresa L.

    Verified purchase

    Reviewed 6/2/25, United States.

    I’m actually impressed with the prices and prompt delivery. The phone works really well and looks like new. I changed my mind about refurbished phones and will definitely recommend back market. Thanks for your honest business!

    iPhone 14 Pro Max 256GB - Space Black - Unlocked

    Condition

    Good

    Purchased

    5/9/25

  • Virginia soledad S.

    Verified purchase

    Reviewed 5/8/25, United States.

    Compré la versión más económica y está intacto, la verdad es que creo que vale mucho la pena comprar aquí, posiblemente a futuro pensaré en adquirir aquí mi nuevo teléfono.

    iPhone 12 mini 64GB - Black - Unlocked

    Condition

    Fair

    Purchased

    5/4/25

  • David G.

    Verified purchase

    Reviewed 5/3/25, United States.

    Our refurbished iPhone 14 is indeed in excellent condition as listed. It arrived in a timely manner and without any damage. It is fully functional with good battery life. The purchasing process was smooth and easy with a reasonable sale price.

    iPhone 14 Plus 128GB - Midnight - Unlocked

    Condition

    Excellent

    Purchased

    4/9/25

  • Carlos A.

    Verified purchase

    Reviewed 4/21/25, United States.

    Loving it! Seriously had some concerns about back market but this proved to be the right choice :) trade in has been sent too so hopefully i get a good amount back! Recommended and I will definitely try back market for more refurbished electronics!

    iPhone 15 128GB - Blue - Unlocked

    Condition

    Excellent

    Purchased

    4/2/25

  • Lex H.

    Verified purchase

    Reviewed 3/2/26, United States.

    I purchased 2 phones for my fiancé and I and I couldn’t be more pleased with not only the condition our phones are in but the timeliness of delivery and all. The website makes it very easy to choose what kind of device you want along with the storage to fit your price points and we did just that. Thank you Back Market!!! I will certainly be purchasing again! Oh, not to mention there is a year warranty! 🤌🏼🤩

    iPhone 15 Pro Max 1000GB - White Titanium - Unlocked

    Condition

    Excellent

    Purchased

    2/20/26

  • Lewis B.

    Verified purchase

    Reviewed 3/1/26, United States.

    This is the third phone I have purchased from Back Market. I was still nervous waiting to see what my good condition iPhone would look like. I was pleasantly surprised. It looks great. Battery is at 87% with 800 cycles. The previous owner obviously used a case, screen protector and took care with the phone. The shop the phone came through did a good job of cleaning the phone up. Back Market really makes the shopping, selection and purchase easy. Communication through email is fantastic. Not a minute went by that I didn’t know what was going on with my purchase. I traded in a phone and that process was the same. Always kept in the loop and completing trade quickly. I will most likely buy from Back Market again.

    iPhone 15 Pro 256GB - Black Titanium - Unlocked

    Condition

    Good

    Purchased

    2/13/26

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