CertifiedDirect

Seller reviews, items and info

Approved seller with 4.4/5 Stars ratingTrusted on Back Market for 5 years

Based in United States

Overall rating

7,759 verified reviews

Rating details

  • Accessories

    4.3/5

  • Appearance

    4.4/5

  • Battery

    4.3/5

  • Lens & Camera

    4.6/5

  • Overall performance

    4.4/5

  • Packaging

    4.5/5

  • Shipping

    4.5/5

Reviews

  • Lydia D.

    Verified purchase

    Reviewed 1/16/26, United States.

    I totally give this 5 stars no doubt. I wasn't quite sure where to buy from at first and had even considered eBay, but im SOOO glad I picked Back Market!!! I ordered this phone in "Good" condition, but when it arrived I looked over the phone and found absoluetly no scratches or anything it was in excellent condition!!!! The shipping was also very fast! I checked the battery capacity and it is at 91% which is better than I expected. Anyways I 1000% recommend using this site!!!! If I ever need another new phone in the future I know where i'll be!!!!

    iPhone 13 128GB - Pink - Unlocked

    Condition

    Good

    Purchased

    12/29/25

  • Jeff M.

    Verified purchase

    Reviewed 12/28/25, United States.

    Came in in absolutely perfect conversation, extremely surprised and happy with the phone. Literally not a scratch or scuff on it, and the battery life seems like it's fresh out the box! Very satisfied

    Galaxy Z Flip5 256GB - Gray - Unlocked

    Condition

    Good

    Purchased

    12/16/25

  • Angela L.

    Verified purchase

    Reviewed 12/10/25, United States.

    This is maybe my 3rd time ordering on back market. This seller had a delay in shipping due to Black Friday, but it was communicated and shipped out relatively soon considering. Ordered excellent condition & got battery heath at 88% and only 2 very superficial scratches on the front screen. Otherwise looks excellent! Came with charging cord

    iPhone 14 128GB - Blue - Unlocked

    Condition

    Excellent

    Purchased

    12/1/25

  • Ginny K.

    Verified purchase

    Reviewed 11/3/25, United States.

    Everything went as smoothly as possible for an Apple phone. HA (I'm an android girl and this was a gift - my new phones have always been super easy - this - was not so much but that's the Apple experience of an Apple novice...) SO - still giving it a 5/5 because it has nothing to do with BackMarket - THAT experience has always been great.

    iPhone 16 Plus 128GB - Ultramarine - Unlocked

    Condition

    Excellent

    Purchased

    10/2/25

  • Kristi W.

    Verified purchase

    Reviewed 8/17/25, United States.

    Everything is fine so far except that I discovered when trying to apply the screen protector that the screen is not flat and I therefore need to leave it unprotected. I suspect that the previous owner had the screen replaced and they didn’t do a good job with the repair. Also, once (and thankfully only once so far) the screen glitched like there might be a loose connection somewhere but it was only for a brief second and it loaded what I wanted. I’m just hoping that this refurbished phone has the longevity that I’m hoping to get out of it before I upgrade in a few years.

    iPhone 15 Pro 128GB - Natural Titanium - Unlocked

    Condition

    Excellent

    Purchased

    7/31/25

  • Teresa L.

    Verified purchase

    Reviewed 6/2/25, United States.

    I’m actually impressed with the prices and prompt delivery. The phone works really well and looks like new. I changed my mind about refurbished phones and will definitely recommend back market. Thanks for your honest business!

    iPhone 14 Pro Max 256GB - Space Black - Unlocked

    Condition

    Good

    Purchased

    5/9/25

  • Virginia soledad S.

    Verified purchase

    Reviewed 5/8/25, United States.

    Compré la versión más económica y está intacto, la verdad es que creo que vale mucho la pena comprar aquí, posiblemente a futuro pensaré en adquirir aquí mi nuevo teléfono.

    iPhone 12 mini 64GB - Black - Unlocked

    Condition

    Fair

    Purchased

    5/4/25

  • David G.

    Verified purchase

    Reviewed 5/3/25, United States.

    Our refurbished iPhone 14 is indeed in excellent condition as listed. It arrived in a timely manner and without any damage. It is fully functional with good battery life. The purchasing process was smooth and easy with a reasonable sale price.

    iPhone 14 Plus 128GB - Midnight - Unlocked

    Condition

    Excellent

    Purchased

    4/9/25

  • Carlos A.

    Verified purchase

    Reviewed 4/21/25, United States.

    Loving it! Seriously had some concerns about back market but this proved to be the right choice :) trade in has been sent too so hopefully i get a good amount back! Recommended and I will definitely try back market for more refurbished electronics!

    iPhone 15 128GB - Blue - Unlocked

    Condition

    Excellent

    Purchased

    4/2/25

  • Lewis B.

    Verified purchase

    Reviewed 3/1/26, United States.

    This is the third phone I have purchased from Back Market. I was still nervous waiting to see what my good condition iPhone would look like. I was pleasantly surprised. It looks great. Battery is at 87% with 800 cycles. The previous owner obviously used a case, screen protector and took care with the phone. The shop the phone came through did a good job of cleaning the phone up. Back Market really makes the shopping, selection and purchase easy. Communication through email is fantastic. Not a minute went by that I didn’t know what was going on with my purchase. I traded in a phone and that process was the same. Always kept in the loop and completing trade quickly. I will most likely buy from Back Market again.

    iPhone 15 Pro 256GB - Black Titanium - Unlocked

    Condition

    Good

    Purchased

    2/13/26

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