Device Refresh

Seller reviews, items and info

Approved seller with 4.3/5 Stars ratingTrusted on Back Market for 6 years

Based in United States

Overall rating

3,175 verified reviews

Rating details

  • Accessories

    4.4/5

  • Appearance

    4.4/5

  • Battery

    4.3/5

  • Lens & Camera

    4.5/5

  • Overall performance

    4.2/5

  • Packaging

    4.5/5

  • Shipping

    4.6/5

Reviews

  • Steve S.

    Verified purchase

    Reviewed 4/13/24, United States.

    The laptop was nice when first built, but it definitely shows signs of wear. The sound drive does not work, the screen will not dim, making it hard to see in low light, and the camera does now work. So you can imagine that without sound or a camera, you can not use it for online meetings. Sad.

    Condition

    Excellent

    Purchased

    4/10/24

  • Giorgi P.

    Verified purchase

    Reviewed 4/2/24, United States.

    Surprise! its not that laptop does not hold charge or holds it for short priod of time. It arrived altogether WITHOUT a battery!!! wonder how one sells laptop as "good" condition and labels it as certified refurbished when it is missing battery! What a dissapointing seller!

    Condition

    Good

    Purchased

    3/12/24

  • Gabriella O.

    Verified purchase

    Reviewed 2/21/24, United States.

    I was so impressed with the performance of the laptop, till now this laptop works perfectly and also it came like it was new. No regret.

    Condition

    Good

    Purchased

    2/2/24

  • Mary M.

    Verified purchase

    Reviewed 2/5/24, United States.

    I received the computer promptly. After multiple attempts,I was unable to connect to the internet, as I had with former computer purchases. I put in the computer passcode, and made an error and the computer will NOT allow me to update the passcode, so I cannot connect to the internet. Since purchasing, I looked into the "help" that was offered and it asked for pictures of the item, which not being much computer saavy, I don't know how to perform that task. So, I am unsatisfied with the putchase, and it sits here with me unable to use it at all. The price was reasonable enough to consider it a possible "wash" and re-evaluate purchasing from this site in the future. Any other suggestions??

    Condition

    Excellent

    Purchased

    1/22/24

  • Patrice M.

    Verified purchase

    Reviewed 1/28/24, United States.

    Daughter loves it. I'm a hero! Didnt come with the pen in the picture but Black-market took care of it

    Condition

    Good

    Purchased

    12/18/23

  • Louise D.

    Verified purchase

    Reviewed 1/28/24, United States.

    The iPad received was exactly as described. It looks new and acts new.

    Condition

    Excellent

    Purchased

    1/12/24

  • Sheena R.

    Verified purchase

    Reviewed 1/14/24, United States.

    Was kind of skeptical at first getting off the site but I have made 2 purchases a iPhone and iPad and had no issues with either product I’m highlybsarus

    Condition

    Good

    Purchased

    1/1/24

  • David P.

    Verified purchase

    Reviewed 12/30/23, United States.

    I’m in LOVE with my new iPad!

    Condition

    Good

    Purchased

    12/28/23

  • Rich E.

    Verified purchase

    Reviewed 10/5/23, United States.

    the computer isn't charging it's going in and out , they either sent a bad charger or the computer just doesn't charge. it's literally charging one second and then stops. I'm not ordering from them again.

    Condition

    Excellent

    Purchased

    10/2/23

  • Aidan K.

    Verified purchase

    Reviewed 9/19/23, United States.

    Phone arrived in the condition as listed and worked great out of the box! Packaged nicely and arrived as expected.

    Condition

    Excellent

    Purchased

    5/13/23

6 products