IT Replay

Seller reviews, items and info

Approved seller with 4.4/5 Stars ratingTrusted on Back Market for 4 years

Based in United States

Overall rating

1,404 verified reviews

Rating details

  • Accessories

    4.4/5

  • Appearance

    4.5/5

  • Battery

    4.4/5

  • Lens & Camera

    4.6/5

  • Overall performance

    4.3/5

  • Packaging

    4.6/5

  • Shipping

    4.6/5

Reviews

  • Hilery C.

    Verified purchase

    Reviewed 2/10/25, United States.

    I like it very much. There is a scratch right on the MacBook Air logo under the screen that I found distracting at first. I'm used to it now and no longer focus on it. I'm happy! Arrived nicely packaged and in good time.

    MacBook Air (2020) 13-inch - Apple M1 8-core and 7-core GPU - 8GB RAM - SSD 128GB - Standard display

    Condition

    Good

    Purchased

    1/14/25

  • Justin C.

    Verified purchase

    Reviewed 1/19/24, United States.

    I was looking to replace my dad's old MacMini as it was on its last legs. I tend to use electronics as long as possible to avoid e-waste. The ability to purchase a refurbished machine that met my dad's computing needs was a great option and a great value. Plus it helps to know that the refurbishers and the market support reducing e-waste.

    Mac mini (2018) Core i7 3.2 GHz - 512 GB SSD - 32GB

    Condition

    Excellent

    Purchased

    12/29/23

  • Henrry H.

    Verified purchase

    Reviewed 1/25/26, United States.

    Everything works well. I updated all the drivers using the lenovo driver update tools, and I am satisfied. I was surprised that the motherboard can handle two processors.

    Lenovo ThinkStation P720 Tower Xeon 2.2 GHz - HDD 2 TB RAM 32GB

    Condition

    Excellent

    Purchased

    1/14/26

  • Ojumirayo T.

    Verified purchase

    Reviewed 12/28/25, United States.

    Only problem i have with it is the battery life. As a student who is out for a lot of the day something like the battery dying pretty quick does affect me negatively enough for it to lose two stars. Other than that pretty solid laptop, Thanks back market :)

    Hp EliteBook 840 G7 14-inch (2020) - Core i5-10310U - 16 GB - SSD 512 GB

    Condition

    Excellent

    Purchased

    12/18/25

  • Kenya E.

    Verified purchase

    Reviewed 12/24/25, United States.

    i brought the device for school. it seems good, i am more of a mac user. it meets all the necessary requirements for school but i was really upset that the seller mislead with the backlit keyboard feature. that was one of the main reasons that i brought this laptop. backmarket was quick to present a solution which i appreciated. the laptop looks really good and the other features seem to work really great

    Hp EliteBook 840 G8 14-inch (2021) - Core i5-1145G7 - 16 GB - SSD 512 GB

    Condition

    Excellent

    Purchased

    12/6/25

  • Massimo G.

    Verified purchase

    Reviewed 11/5/25, United States.

    It seems to be working fine. The back of the iPad has been covered with an aluminum-like material sticker, probably to hide scratches on the surface. I wouldn’t describe the condition as excellent — more like decent to good overall.

    iPad 10.2-inches (2019) 7th gen 32 GB - Wi-Fi - Space Gray

    Condition

    Excellent

    Purchased

    10/18/25

  • Jackson C.

    Verified purchase

    Reviewed 5/9/25, United States.

    TL;DR My MacBook arrived in “excellent” condition as described, but the battery will not charge and is saying it requires service. I am returning and pursuing a refund. I really hoped that I wouldn’t be one of the people writing a negative review—but nevertheless—here I am. I ordered an M1 Max MacBook Pro from Back Market after nearly half a year of research and saving. I read many reviews from Back Market, even watching videos on people who had purchased their products, and found an overall positive experience; with only a handful of unfortunate negative reviews. I went ahead and placed my order. I was so excited about my purchase that I went ahead and paid the $30 express shipping, which didn’t come any quicker (maybe even slower) than standard free shipping. Which was a bummer, but ultimately it’s whatever. When my MacBook arrived, I was so excited and hustled to get it set up. I was genuinely impressed by the cosmetic quality of the machine as it had no defects, marks, scratches, or anything. It was 100% flawless, as I would expect from purchasing one of “excellent” quality. Upon setting it up, the laptop begin restarting on its own, and did this 3 or so times before actually turning on and allowing me to proceed with the first time setup. After I made it through the setup process, I soon noticed that there was a warning indicator on the battery drop down section. It said “service recommended, battery will not charge.” I had the device plugged in for 30+ minutes and it did not go over 1%. Looking into service, it would cost $300 to replace the battery through apple, which unfortunately isn’t worth it to me after spending as much as I did on this machine. I’m returning it tomorrow (less than 24 hours after receiving it) and pursuing a full refund. It’s a shame that it is happening this way, but I ultimately should’ve ordered directly through apple refurbished. Otherwise, my experience with Back Market has been great, and I am hoping it continues to be the same with support and the return/refund process.

    MacBook Pro (2021) 14-inch - Apple M1 Max 10-core and 24-core GPU - 64GB RAM - SSD 2000GB

    Condition

    Excellent

    Purchased

    5/2/25

  • Basel A.

    Verified purchase

    Reviewed 3/15/26, United States.

    Great buy! Just as expected speed of processing and in excellent condition. Def highly recommend and very happy buyer.

    Hp EliteBook 840 G8 14-inch (2021) - Core i5-1145G7 - 16 GB - SSD 512 GB

    Condition

    Excellent

    Purchased

    2/28/26

  • Ryan B.

    Verified purchase

    Reviewed 3/12/26, United States.

    Product came in excellent condition practically brand new. Display looks great, metal construction feels super solid and durable.

    Hp EliteBook 840 G8 14-inch (2021) - Core i5-1145G7 - 16 GB - SSD 512 GB

    Condition

    Excellent

    Purchased

    3/9/26

  • Sarah R.

    Verified purchase

    Reviewed 3/9/26, United States.

    It arrived a couple days after ordering in excellent condition. It’s so fast and exceeded my expectations. We are using for home/student use. Very happy with purchase.

    Lenovo Thinkpad T14 Gen 1 14-inch (2020) - Core i5-10310U - 16 GB - SSD 512 GB

    Condition

    Good

    Purchased

    2/17/26

3 products