Seller reviews, items and info

Approved seller with 4.2/5 Stars ratingTrusted on Back Market for

Overall rating

1,265 verified reviews

Rating details

  • Accessories

    4.1/5

  • Appearance

    4.4/5

  • Battery

    4.1/5

  • Lens & Camera

    4.5/5

  • Overall performance

    4.2/5

  • Packaging

    4.4/5

  • Shipping

    4.3/5

Reviews

  • Zach C.

    Verified purchase

    Reviewed 7/4/23, United States.

    The iPhone 11 Pro Max works perfectly! The only thing I noticed was the battery capacity came with 80% Which is fine for me because the battery lasts so long... But for some people that might be an issue. Although the phone would still be cheaper if you had to replace the battery than buying a brand new one. So that makes this phone amazing!

    Condition

    Good

    Purchased

    5/27/23

  • Stephanie S.

    Verified purchase

    Reviewed 6/22/23, United States.

    Everything about this has exceeded my expectations! Although it was marked as in Fair condition, it looks brand new, I had no issues porting it to my carrier or with configuring it to my needs, and I haven’t experienced any problems in functionality! Oh also, the battery was at 88%! For me, this is the way to go for any future tech purchases! Thanks!

    Condition

    Fair

    Purchased

    6/3/23

  • Ashley C.

    Verified purchase

    Reviewed 6/5/23, United States.

    Quality was exactly as advertised, package arrived on time and I was easily able to use my service provider to transfer my number to the new phone. Have already recommended the service to several friends and will continue doing so in the future

    Condition

    Fair

    Purchased

    5/22/23

  • Jennifer K.

    Verified purchase

    Reviewed 5/17/23, United States.

    It looks brand new! I've had my S21 Ultra a few weeks now and I absolutely LOVE IT. It arrived really fast, only a few days after purchase. Back market emailed me throughout and after the process making sure I am happy. This will NOT be my last purchase! Thanks!!!

    Condition

    Excellent

    Purchased

    5/2/23

  • Stephanie W.

    Verified purchase

    Reviewed 5/12/23, United States.

    Shipping took about 4 days (I am okay with it). The phone was listed in "fair" condition. Honestly this phone is in excellent condition. It has minor scratches near the charging port that are not noticeable at all unless you are really looking and maybe a few microscopic scratches on the top edge of the phone. Absolutely no scratches on the screen or camera. Functionality is perfect. I put my T-Mobile SIM card in from my dead phone and setup started. Easy peasy! I would definitely order from here again.

    Condition

    Fair

    Purchased

    5/7/23

  • Connie H.

    Verified purchase

    Reviewed 9/15/25, United States.

    So far I am happy with my purchase, keep in mind I have only had it set up for a week.

    Condition

    Good

    Purchased

    8/28/25

  • David P.

    Verified purchase

    Reviewed 3/24/24, United States.

    oh my god. i got this in fair condition and it had no scratches, no cracks, and a 100% BATTERY LIFE. IN FAIR CONDIDTION

    Condition

    Fair

    Purchased

    3/9/24

  • Tiego G.

    Verified purchase

    Reviewed 11/23/23, United States.

    The phone had no scratches it looked new and the battery wa 88% I can't say I hate it ..I love it I took the good condition and it came in an excellent condition

    Condition

    Good

    Purchased

    11/5/23

  • Nicholas S.

    Verified purchase

    Reviewed 8/31/23, United States.

    Screen came with a deep ~1/2 inch scratch and another smaller one despite the fact that I paid for a perfect screen. Only reason I’ve kept the phone is because it is a necessity as my last phone was stolen and waiting a week or so to get a refund/repair would be a major inconvenience. Overall disappointed and solutions are all too inconvenient to resolve the issue.

    Condition

    Good

    Purchased

    7/28/23

  • Chanelle A.

    Verified purchase

    Reviewed 8/18/23, United States.

    The phone screen cracked immediately and the battery life is horrible. I used to trust Back Market but not anymore. The refurbishers must have used a cheap screen replacement because I’ve never seen a screen crack upon zero impact in my life. I have had 6 iphones and never has this happened with a new phone. Bad product refurbishing is of course is not covered in the warranty. Next time I will go elsewhere after 5 years of being a customer here the quality has degraded.

    Condition

    Excellent

    Purchased

    7/22/23

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