After buying a defective laptop elsewhere I was hesitant to try another time, but figured I wold give backmarket a try, and have been very delighted with my purchase. Shipping was quick, and tracking easy. Product was as described, with a few scratches on the exterior cover and some marks on the charging cord, which indicates it's not new but it has no issues. All old user info was removed, and returned to like new condition. Works like a dream, and so happy to have saved major money on refurbished !