The condition of the iPod is excellent. Shipping was timely and item was packed well. A few minor problems: charging cable did not work at all even though it looks new (luckily I had an old one still lying around), iPod content was not cleared/wiped after previous user and iPod was not restored to factory settings. This just seems lazy for an entity who is refurbishing/reselling tech. Since it's an iPod there's no personal info involved but it's kind of annoying to need to do those steps as a buyer. All in all it was good. Just some little but important details need to be smoothed out by this refurbisher.