Motorola Moto G4 Plus • Unlocked

ABSOLUTELY TERRIBLE. This is the WORST customer service I've ever had - phone was supposed to arrive 2nd March - when I was watching the tracking and saw that it hadn't even shipped, I contacted them and then I was told it would arrive on 7th! TOO LATE! My husband has already left the country by then. I told them to cancel the order - they didn't - it arrived BADLY PACKED IN A SOFT ENVELOPE (NOT A PADDED ENVELOPE) WITH BARELY ANY BUBBLE WRAP - THE FLIMSIEST PACKING YOU'VE EVER SEEN - AND IT WAS TOO LATE - MY HUSBAND HAS ALREADY GONE (I BOUGHT HIM A BRAND NEW PHONE FROM WALMART AND IT ARRIVED IN TIME THANKFULLY) AND THEN THEY TELL ME THEY WON'T PAY FOR RETURN SHIPPING? ARE YOU KIDDING ME? I ORDERED IT BECAUSE IT WAS SUPPOSED TO GO WITH MY HUSBAND ON HIS OVERSEAS TRIP - THEY FAILED MISERABLY, ADMITTED HOW BADLY THEY LET ME DOWN - APOLOGIZED PROFUSELY - AND THEN REFUSED TO PAY FOR RETURN SHIPPING? I DON'T NEED THIS PHONE ANY MORE - I NEEDED IT FOR MY HUSBAND'S OVERSEAS TRIP! AND IT ARRIVED TOO LATE, MUCH LATER THAN THE SHIPPING DATE THEY GAVE ME. IF YOU'RE THINKING OF BUYING FROM THIS COMPANY - DON'T!!! AVOID AVOID AVOID. I HAVEN'T EVEN TRIED TURNING THE PHONE ON, I wouldn't even have opened the envelope except there was no indication it came from Backmarket or this company, it was just from someone in las vegas and I've ordered several items from ebay recently, some from vegas, so I had no way of knowing this was the phone, particularly as it was in a soft, squishy envelope. I'd have thought the phone would come at least in some kind of box or cardboard protection. TERRIBLE TERRIBLE TERRIBLE. I WILL NEVER USE BACKMARKET AGAIN.