Motorola Moto Z2 Force 64GB - Black - Locked Verizon

The phone I ordered ended up being out of stock so it was upgraded to a new, more powerful phone. While I would've appreciated a heads up instead of just shipping me something I didn't order - it all worked out in the end.

The condition of the phone physically as well as functionally was exactly as stated. The price was fantastic; I couldn't ask for a better value! I also very much appreciate the service Back Market provides in giving people the ability to purchase refurbished devices. In today's consumeristic society it is nice to see a group that is interested in reducing human waste! Keep it up!!

Having recently been burned on an eBay purchase of a Moto Z2 Force I was a little apprehensive to purchase another online. Especially one for under $100 rated as "good." I'm actually writing this from said phone and it's PERFECT. Looks brand new to me, cost under $100 and arrived ninja fast. Top marks for a job well done!

Paid, never got the phone. Hit up the seller. Seller requested in-depth personal information. I said no. Hit up Back Market & they refunded me. Score for BackMarket:1, seller:0, me:0. Attempting purchase of the same product from a different seller.

Attn: Supervisor for Alejandra It would not even do her justice to say that Alejandro provided me beyond perfect customer service that I have ever received. I'm sure you know as a business owner that feedback, ratings, and reviews influence the likelihood of affecting consumers decisions to patronize the places at least partially if not completely based upon those reviews available to the public. It seems unfortunate in this day and age that people are more compelled to take the time out of their day to write and disseminate negative reviews after a poor experience than they would be compelled to write one after having an especially positive experience; despite that being the most valuable information to your company's image. I am one of those people who upon having a very negative experience will be very proactive to speak to a manager making them aware of the level of work being performed by their team. I do this more for the manager of these people because I feel that they should be aware of their behavior and how that may reflect upon your management or the company in general; in hopes not to disseminate to potential clients, but it give that manager an opportunity to reeducate that employee or do whatever they do to handle their subordinates appropriately. Who else would be your eyes and ears, you know? Anyways, very rarely but on occasion I and so satisfied with a customer service representative, not just based on doing the job that there supposed to do and doing it as well as it should and I mean being provided service and assistance that is above and beyond the basics scope of the role of helping customers when the employee manual probably doesn't teach critical thinking or common sense which you must have; unlike most to simply read the employee manual and do only what is written to be expected from them. I generally feel like when the furnace answered the goal of the person is to figure out what they want hope that it's not something that is in their power to handle and send or transfer me to the place that seems most appropriate to then based on what little bit they heard of the issue that I expressed. This too is standard treatment and nothing that I would feel the need to use my personal time to write a negative letter about. Today, I had the pleasure of having Alejandra as my customer service representative. I was procrastinating calling out of fear that I would get the same run around and this particular issue is not minor it involves about $400. A seller from your site advertised something misleading saying that it was something it was not when I received it, they waited to respond as long as they could and once prompted by Alejandro finally day responded with a return shipping label. I mailed the item and it was received (not shipped; received) on April 18th. I figured I would give them a few days, lots of things went on in time past I didn't realize how much time had passed but then 11 days went by with no word from them. Alejandro stepped in again explaining to them that they had ample time to issue the refund. They, again took the maximum amount of time I believe they have to respond to an angry to say that they still needed a pin code from me; indicating numerical code. I responded right away giving it to them. They still did not respond and I contacted Alejandra again. Of course, just like last time right after she said something to them, they responded to tell me that it was not a number it was a pattern. At this point I know that they are stalling it's not subtle. After sending them the pattern information, Alejandra was right on top of it saying that they must refund me within 24hours. (of note: they never responded directly back to Alejandra, just took the time allowed between required response times) Fast forward 24 hours later bringing us to today. Today I finally decided to call BackMarket and to my pleasant surprise; Alejandra picked up! It was so great not to have to reexplain everything, she was smart, educated herself and familiarized herself with my specific situation and provided me customer-centered service and attention. This is the FIRST time that I can say that I have actually been ADVOCATED for by a customer service rep and I began thinking that it is a shame that customer service isn't structured to reward people like Alejandra any more than those who make a hobby of transferring calls to someone else. And, if that wasn't enough, she did it not just out of ethic but genuine kindness and empathy/understanding. Without prompt, and right as I was getting fed up an in the process of figuring out how to escalate the situation, she had already been on top of it and went above and beyond to familiarize herself with all exchanges with the seller regarding the matter. Alejandra provided perfect customer support but that statement does not do justice for the role that she played in assisting me. Alejandro is the kind of customer service rep that treat customers with the utmost attention. She is genuine and takes the time to identify issue and provide customer centered care. It does not feel like she reads a script, she will feel like priority number one at that moment with no intention to delegate to someone else which in my experience customer service reps often do simply to gain enough information to relay to their supervisor or whomever in an effort to avoid handling the situation. On the contrary, instead of listen to my words and type the gist she interpreted, she took the time to meet me where I was at and not just listened, taking the time to actually/genuinely "hear" me and my concerns; after which when she summed up everything; I was so impressed how she picked up everything I was trying to put down, as they say. Without prompt as she saw my interactions with the seller and seeing that I was being disrespected and ignored and getting nowhere, she advocated for me with the knowledge she had and I lacked because otherwise this outcome would have been so stressful, terrible, not many customer service reps that you meet that really make a lasting impression. Most people who leave reviews we've been because of the severity of their negative experience however I feel that the same thing should apply to when you have a particularly positive experience that's just as notable. I think it's important in a place where customer service has lost some of its credibility to help service customers to speak, Alejandro is a gym and should be the standard the gold standard. I'm not sure how large your team is but if all of them were like Alejandro then you should be getting an award for the best supervisor! As you are a leader and commander of a team of customer service reps; I can only surmise that their performances are a reflection on the quality of the work you are doing. If they are good at their job, it’s a reflection that you are great at managing your team and just like you, your team benefits from feeling the same as you; excited to earn brownie points to impress you. I'm not sure how many people you have on your team but I know that it's difficult to manage even one person sometimes, having to constantly assess whether there is good fit whether they are contributing positively influencing other employees in good or maybe even sometimes negative ways. I'm sure you would agree that those that are like Alejandro would sound a lot differently and provide much different level of care then an employee who is just there to ride the clock out and we all know that there's a mixture of those. I am an RN and I have a business/IT background, so I have held many positions as a liaison between the medical field and the business aspect of the medical field as they don't do well enough to implement something that you interpreted from a nurse what she wants but it is only to the best of their ability after a quick question. My job was to listen to all of the needs of every one of the medical team and discuss what the final system should look like and how it would work, etc. Then I would sit down with all of the IT builders and repackage the same information to them in a way that they could understand. This is my greatest skill; explaining things, no matter how complex, in a way that the specific individual I am relaying the information to will absorb it properly. I know this sounds like it isn’t going anywhere but, I promise it is... If customer relations were comprised entirely of the most ideal people for the job, things would always be great. Unfortunately, that isn't true across the board as far as the quality of most customer service is concerned. You do not need a degree so you really are not sure how diverse the backgrounds of the people who work for you; leaving room for turnover due to leaving with no notice, not producing the quantity or quality of work that someone else could be being paid the same to do, etc. It's stressful, to say the least. From Manager to Manager; I think you could be sitting on a gem by having Alejandra on your team and, forgive me if you are way ahead of m and are already doing this, but you can use that to your advantage to quickly and easily incentivize and transfer the mediocre workers and the least contributing ones into the most professional and best reflection on you as a manager. 1. acknowledge her as I have all above (making someone feel special and express that you see a drift in them motivates them to keep it up because they like the praise. you should reward behavior you want to see more of. others will notice and might think she is just sucking up causing turmoil with staff SO to avoid this, you acknowledge her to the whole group with maybe an incentive to look forward to and make the rest of the team wonder what they have to do to get that too. they will see the exact expectations that are notable to you so much that you made a whole thing about it. maybe implement something with short term goals to achieve that so that the excitement of the possibility doesn’t dwindle, like something weekly for those with the most xyzzy. also, so Alejandra isn’t ostracized for being like boss's pet, utilize her as a tool, tell everyone you are asking her to come over and listen to their calls and provide a little feedback. they were she talks; feedback would not come off as rude it would seem helpful due to her demeanor. I feel that you have an opportunity, having this one gem on your team, to turn all of those that you manage on your team into the same dedicated hard worker; bring her up and announce why she got recognized so that it is like a rubric in college where you are seeing your expectations so you can't say you don't know how to do it; the example of what you see as a model employee is clear conveying your expectations to everyone without seeming mean just incentivizing them and encouraging them to do better while rewarding the great job from the person who you are acknowledging because that good feeling will be something they will continue to try and get again. and I am sure that makes a good impression on whomever you may be accountable to. So, it is a great trickledown effect that you can bring to fruition. Maybe they would make a symposium one day for you to explain how you built such a great team through simple social engineering and being aware of your strengths; Alejandro is one of them for sure! Sorry for how long this is and I didn’t have spell check. If there is something you didn’t understand or you need clarification on something please let me know my email address is Tammi.West@Gmail.com my phone number is 301-875-8392. Sincerely, Tammi West, RN, BSN Satisfied Customer

Great phone! The updates from our previous phone were a nice surprise. Fast delivery! Easy to set up.

Delivery was fast. I haven't dealt whit costumer service. The phone is good but it has a little problem that appears to be software related.