Ninja FD401 Robot cooker

Product came on time. Was ordered in "excellent" condition, but when we opened it Christmas morning, it had lots of dings, dents, scratches and broken parts on it. We made sure it worked fine and determined that most of the issues were cosmetic. It works fine, but I was a little upset about how much damage there was to it after selecting "excellent" condition upon purchase. It had looked like someone took a hammer to it before shipping it.