The Back Market Promise

This includes pressing the button and making sure that they open the right functions (volume, lock screen, etc.)

This tests that SIM cards and memory cards are correctly read by the device, and any trays or slots to insert or remove the card works properly.

Devices undergo a factory reset, which means that data is securely erased to original manufacturer settings.

Chargers, including the connector(s) and cord(s), are inspected for damage and that the plug is compatible your country's sockets. (Please note: Not all refurbished devices come with chargers).

This tests that the GPS and positioning system are accurate and working.

All cameras are inspected for functionality, image capture and quality. This includes video conferencing.

This includes checking that sensors for distance, camera aperture, brightness, laser measurement, and heartbeat are working correctly and accurately.

This includes testing that Touch ID, Face ID, ID sensor, and voice recognition are working correctly and accurately.

This tests that the Wi-Fi and Bluetooth functions are working correctly and accurately.

The IMEI serial number on a device is checked to see if it has been blacklisted and if the device configuration (like color and capacity) match manufacturer settings.

This tests for water damage by inspecting the oxidation indicator within the device.

Refurbished devices are checked to ensure that the flash and other indicator lights work properly.

Speakers and microphones are inspected and calibrated so that they capture and play sound correctly.

Ports, like those used for headphone jacks, USB, ethernet, are inspected for functionality.

Refurbished devices are checked to determine if they are locked or unlocked to a phone carrier.

Battery health is assessed to meet battery health and capacity requirements. Batteries that do not meet requirements will be replaced.

Mechanical parts like screws, case, frames, and others are check are genuine or compatible parts. If compatible parts are found, they are tested to ensure that they function as well as genuine parts.

If compatible parts are used during refurbishment, these parts are tested to ensure that they have the same performance as genuine parts.

On-screen visuals are tested to ensure that there are no defects like stains, dusts, and discoloration from burn-in.

Other features specific to this device are checked