Customer reviews for Galaxy S21 (5G)

4.3/5

805 verified reviews in the last 6 months.

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  • A

    Andy J.

    5/5

    Reviewed in the United States on November 1, 2023

    This is the 2nd Samsung smartphone we bought from Back Market. This Samsung Galaxy S21 5g Unlocked 256gb was listed as Fair condition and besides the few scratches on the back of phone, you would have never known it was a refurbished phone.
    Galaxy S21 5G - Unlocked

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    Purchased on October 17, 2023

  • L

    Lindsey M.

    5/5

    Reviewed in the United States on November 1, 2023

    I was in the market for a new phone and was very seriously considering taking out one of those "loans" from Smart Pay so I could purchase a decent phone. That was until my coworker told me about Backmarket.com! I was very hesitant at first about ordering a refurbished phone but once I did some research, I decided to take a chance and I ordered the Samsung Galaxy S21 5G 128GB in Phantom Violet, "Good Condition". My new phone arrived this morning and OMG - I am absolutely BLOWN away!!! It looks fantastic! There are hardly ANY visible scratches except for one small one on the front (the back looks flawless), it was extremely easy to transfer over from my old phone, delivery was super quick, and I just simply cannot express how HAPPY I am with my purchase! I am beyond grateful to have found Backmarket.com! I will update/write another review in about 1-2 weeks once I have had a chance to REALLY see what this phone is all about. But like I said, at first glance, I AM ECSTATIC! Thank you, Backmarket!!!
    Galaxy S21 5G - Unlocked

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    Purchased on October 29, 2023

  • J

    Justice chinonso E.

    4.9/5

    Reviewed in the United States on January 11, 2024

    I would say that finding out about back market has been amazing to me. I got an S21G 5G Unlocked from Cellfeee (I chose excellent condition) and it has just been a free gift from cellfeee and back market. The phone was delivered sooner than it was proposed and the phone was really in excellent condition, I have searched to see a scratch on the phone but I haven't seen any. I have been enjoying for about 2 weeks now and there haven't been any issue, infact my phone looks brand new, people don't know that I got it as a refurbished product. I will certainly always by from back market as it just saved me hundreds of dollars and also I would always check out products from cellfeee as they have just proven their reputation to me. I got an amazing product with a token (with respect to quality of product). Thank you back market and also cellfeee for keeping your word. I will keep buying from you.
    Galaxy S21 5G - Unlocked

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    Purchased on December 27, 2023

  • M

    Malachi L.

    4.9/5

    Reviewed in the United States on October 29, 2023

    This phone is amazing. It was delivered within 4 days and it was handled with a lot of care! I wouldn't have even guessed that this was a refurbished phone, it seems like it's brand new! I highly recommend buying all of your tech from Backmarket, it's extremely reliable and I am definitely buying more from here in the future.
    Galaxy S21 5G - Unlocked

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    Purchased on October 16, 2023

  • B

    Bob B.

    4.6/5

    Reviewed in the United States on November 28, 2023

    Was delivered in timely manner and physically looks excellent. The characters on the right side of the screen repeat when typing as did my last refurbished phone. Assuming its a defect from an aftermarket display. Its too much of a pain to remove everything and return it. So, I'll just deal with it. Still a great deal.
    Galaxy S21 5G - Unlocked

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    Purchased on November 5, 2023

  • K

    Krysti L.

    4.5/5

    Reviewed in the United States on December 13, 2023

    The product was in perfect condition. So perfect that it was still locked to Verizon. I bought it as an unlocked phone, so I was surprised, and a little frustrated that I couldn't activate it because it wasn't compatible with my network or any of the other 5 networks that I tried. I finally discovered it would only work with Verizon. Verizon claims their phones are not locked, however, in an attempt to prevent theft, all of their products have to be used on a Verizon network for at least 6 weeks be for it's unlocked to any other network. I learned of this when I took the phone into Verizon to find out if it could be unlocked. I panicked because I feared they might think I had stolen it. Fortunately,Back Market provided easily accessed proof of purchase, and I was able to work with a multi-store manager when I went into my local Verizon store. After an hour of working on the issue I was having, he was able to trace the serial number and determined that this phone had most likely been returned due to a problem with the battery. It had then been legitimately sold to a person or company who refurbishes such products for resale. So I'm giving this experience 3 of 5 stars because ...
    Galaxy S21 5G - Unlocked

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    Purchased on January 2, 2023

  • D

    Debbie C.

    4.9/5

    Reviewed in the United States on December 20, 2023

    This was my second purchase with Back Market. I purchased this phone for my wife and am very happy I found this site years ago. Def a $ saver. Phone did not look refurbished and works like its brand new.
    Galaxy S21 5G - Unlocked

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    Purchased on October 22, 2022

  • K

    Karen D.

    4.9/5

    Reviewed in the United States on November 1, 2023

    Everything went smoothly with the phone, however, the learning curve on my part was a challenge. With much reading and searching for answers, I was able to log onto the necessary apps. I love the new phone at a reasonable refurbished price.
    Galaxy S21 5G - Unlocked

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    Purchased on October 12, 2023

  • S

    Steven T.

    5/5

    Reviewed in the United States on January 15, 2024

    Great price for a great phone. A small scratch on the back is the only way you can tell its not a brand new phone. If you are skeptical about refurbished like I was, don't be. Even if something did go wrong there's a guarantee. I have bought two of these and both are great!I have not had a single issue. I will always buy refurbished from now on.
    Galaxy S21 5G - Unlocked

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    Purchased on July 6, 2023

  • P

    Philip A.

    4.1/5

    Reviewed in the United States on February 18, 2024

    I was encouraged by another customer review to just take the leap and buy one of the refurbished phones. There was some fear, but the phones arrived sooner than expected and in excellent shape. So the Back Market experience was positive, we're just not sure we love the phones yet - there are some things to get used to and it seems to want to update more than we would prefer. Hopefully things will improve, but so far I'm not convinced we made the right choice.
    Galaxy S21 5G - Unlocked

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    Purchased on February 7, 2024

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