Customer reviews for Galaxy S21 series

4.2/5

1,360 verified reviews in the last 6 months.

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  • A

    Andy J.

    5/5

    Reviewed in the United States on November 1, 2023

    This is the 2nd Samsung smartphone we bought from Back Market. This Samsung Galaxy S21 5g Unlocked 256gb was listed as Fair condition and besides the few scratches on the back of phone, you would have never known it was a refurbished phone.
    Galaxy S21 5G - Unlocked

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    Purchased on October 17, 2023

  • L

    Lindsey M.

    5/5

    Reviewed in the United States on November 1, 2023

    I was in the market for a new phone and was very seriously considering taking out one of those "loans" from Smart Pay so I could purchase a decent phone. That was until my coworker told me about Backmarket.com! I was very hesitant at first about ordering a refurbished phone but once I did some research, I decided to take a chance and I ordered the Samsung Galaxy S21 5G 128GB in Phantom Violet, "Good Condition". My new phone arrived this morning and OMG - I am absolutely BLOWN away!!! It looks fantastic! There are hardly ANY visible scratches except for one small one on the front (the back looks flawless), it was extremely easy to transfer over from my old phone, delivery was super quick, and I just simply cannot express how HAPPY I am with my purchase! I am beyond grateful to have found Backmarket.com! I will update/write another review in about 1-2 weeks once I have had a chance to REALLY see what this phone is all about. But like I said, at first glance, I AM ECSTATIC! Thank you, Backmarket!!!
    Galaxy S21 5G - Unlocked

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    Purchased on October 29, 2023

  • M

    Michael E.

    4/5

    Reviewed in the United States on February 18, 2024

    The Samsung S21 Ultra appears to be fine in the two weeks since we received it and was as promised. Ordering was easy and delivery was as expected. Our trade-in offer was much lower than we had anticipated ($25.00) for a phone in complete working order without problems. I have previously purchased certified, refurbished smartphones directly from Samsung and felt we received a much better & fairer trade-in offer. While the price of the S21 Ultra was cheaper from Back Market, I believe that I might have fared better buying from Samsung in terms of overall cost. I will research more closely when it's time for our next purchase.
    Galaxy S21 Ultra 5G - Unlocked

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    Purchased on February 2, 2024

  • J

    Jacquelyne A.

    5/5

    Reviewed in the United States on November 9, 2023

    I Was Very skeptical about ordering refurbished devices but my son ordered me an iPad from back Market last year and I love it it works perfect no problems so I decided to order the Samsung Galaxy S21 Plus so I would see how well it works and give you a review later just received it today November 9th 2023 very fast order because I ordered it on November 6th and 2023 and it said it will be here on the 13th and I got notifications that it was going to be here on the 10th and then another notification that he was delivered at my house on today which is the 9th so I appreciate I really like the service I recommend it to everyone and thank you very good I would recommend you
    Galaxy S21+ 5G - Unlocked
     

    Purchased on November 6, 2023

  • J

    Jennifer U.

    4.9/5

    Reviewed in the United States on November 12, 2023

    I was very very skeptical about buying a refurbished phone. I debated about it for months. When my son bought a refurbished iPhone that looked brand new, and worked perfectly I decided to go for it! I was not disappointed! I got the Samsung galaxy S21 Ultra in excellent condition. It came quicker than expected and there were no noticeable scratches or dings on the back, there was a tiny scratch on the screen which you cannot even see with the screen on. Overall I am super satisfied with the phone, I got a great deal on an awesome phone! I will definitely buy from Backmarket again!
    Galaxy S21 Ultra 5G - Unlocked

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    Purchased on October 29, 2023

  • M

    Malachi L.

    4.9/5

    Reviewed in the United States on October 29, 2023

    This phone is amazing. It was delivered within 4 days and it was handled with a lot of care! I wouldn't have even guessed that this was a refurbished phone, it seems like it's brand new! I highly recommend buying all of your tech from Backmarket, it's extremely reliable and I am definitely buying more from here in the future.
    Galaxy S21 5G - Unlocked

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    Purchased on October 16, 2023

  • D

    David M.

    5/5

    Reviewed in the United States on November 3, 2023

    Awesome phone at a competitive price. The S21+ I bought is in basically flawless condition and everything appears to be in full working order. I would absolutely make this purchase again a second time, and have no regrets. 10/10. Backmarket rocks and buying refurbished is the way to go.
    Galaxy S21+ 5G - Unlocked

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    Purchased on October 30, 2023

  • K

    Karen D.

    4.9/5

    Reviewed in the United States on November 1, 2023

    Everything went smoothly with the phone, however, the learning curve on my part was a challenge. With much reading and searching for answers, I was able to log onto the necessary apps. I love the new phone at a reasonable refurbished price.
    Galaxy S21 5G - Unlocked

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    Purchased on October 12, 2023

  • D

    Daniel L.

    4/5

    Reviewed in the United States on November 8, 2023

    After having a phone for a year and a half the mother board went out. I was not going to pay that price again just to have it go out again. I was recommended to try back market refurbished. I bought a Galaxy S-21 Plus. It arrived in just a few days. Looked and operates like a new phone. I've had the phone for a little over 3 weeks now and the only problem I've run into is getting the right case for it. I keep ordering the wrong size. Right case is on the way. Should be here tomorrow. I'm so exited. Cross my fingers it's the right one this time.
    Galaxy S21+ 5G - Unlocked

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    Purchased on October 24, 2023

  • C

    Christopher N.

    4.8/5

    Reviewed in the United States on November 23, 2023

    Greetings. Third time ordering from Back Market. Has not disappointed me yet. I do my research on the phones that strike my interest, see what the new price is and head directly to BM for my price. Four reasons:I work for what I earn so I value my worth; w/o close scrutiny, my device is new and bm refurbished products work/perform/appear as advertised. Last, my carrier connections me without hesitations.
    Galaxy S21 Ultra 5G - Unlocked

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    Purchased on October 15, 2023

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