I'm not sure what quality control gets performed between all the features that any product may have. I have purchased items before that were refurbished and were not technically fixed never the less the price was right so I took a shot. I'm surprised that the vacuum appears to be brand new, not just fully functioning but all plastics and components never used. Works perfectly fine and I am very satisfied with the purchase.

Love the way the vacuum works, I haven't been able to see any signs of it being a refurbished machine, which made me extremely happy. Only thing I personally didn't like about the narwal is that it doesn't connect to my Alexa.

Dear seller, You have gained a loyal customer I love my Narwal. It was like buying if from the Narwal website. Delivery was before the time expected, product was in prestige condition from the box to the last accesory. Thank you for going beyond expectations! I am very satisfied with the purchase.

Delivery was a day early. Happy with that. Condition of the robot vacuum/mop was good. Very happy with how it works.

Recently I had an accident and not able to get to mop and broom my house…it is a plus and love it!!!

Besides some minor scuff at several spots, the whole thing looks like new. Tires are good; manual, screws and original box are all in place. Looks like this used scooter has never been to outdoor. The only complaint is the repacking. Though it is in original box, it is sometimes hard to repack it to factory standard. The tail reflector is shattered during delivery. I collected all the pieces and glued it together like a puzzle.

no complaints

so far so good. haven't mopped yet but vacuums real good

Amazing! Works great, just like new. I would absolutely order from this seller again.

Works really well, super happy with my purchase.