CertifiedDirect's customer reviews

Ordered this iPhone 14 Plus starlight 128gb in excellent condition for someone as a Christmas gift and excellent is exactly how it arrived. No scratches, no dents, no visible signs of use. Battery was at 100% percent and that was extremely important for me, so I was pleased. Item arrived a day early than the original date which was cool. 10/10 would recommend this site/app and seller.

Needed to update and replace my old iPhone SE. battery not holding charge and past the update program. Got a refurbished iPhone 14, although not the latest model it’s working great!!! Highly recommend Backmarket phones!!

I received my IPhone 15 plus about a week ago and it has been well worth the purchase. The phone came with barely any visible scratches (excellent condition selected) and is at 100% battery capacity. I highly recommend refurbished phone markets like the back market. It just seems like a much smarter purchase.

Was looking to upgrade my iPhone 7 and came across Back Market. Overall, a very positive experience. Easy to use website that provided confidence in purchasing a refurbished iPhone 14 Pro. I especially like the Deep Purple option. During the entire purchase process, Back Market kept me informed, including shipping times. Also, Back Market provided a refund for my iPhone 7. Not a lot given its age but I preferred not to have it end up in landfill, so another plus for me. I’d highly recommend Back Market for used, refurbished electronics.

I was happy to receive my PREMIUM refurbished iPhone 15 Pro. It looks and functions like new, however, when I received the phone, the battery life was at 89%, not the 90% or higher that is advertised. I normally wouldn’t think it a big deal, BUT I paid the additional cost because of the advertised battery life. When I inquired about a refund of the additional money paid, BackMarket’s response was that battery life was not a valid reason for return and that I would have to go through the return process. Since I don’t have an alternate phone to use, I kept the phone. In addition, I paid a quality inspection fee of $7.99 (?). **You can still make it right and retain a customer, BackMarket, just reach out to me.**

The refurbished iPhone 14 was as was indicated and I am happy with the purchase. However, the trade in process is suspect as the price you are given is not the price they end up paying you. Their refurbishing company will tell you the condition is not as good as you submitted and then reduces your payout to lower than if you submitted a lower condition. Seemed like a bait and switch process by their refurbishing company.

I rate this 5 stars because I’m super impressed with back market, and Certified Refurbished, they meant it when it said excellent, there was no scratches, no dents, nothing, and an extra bonus was it came with 100% battery health, I’ve never bought from apple before and I feel proud to be apart of back market in helping the world, even though I didn’t get the experience of opening a apple box it still feels like I did, so Thanks to all of you that made this possible for me and everyone else, I really appreciate it!

Ngl, this phone tuff asff I love it it just came in 2 hours ago. Ordered in fair condition and is nearly excellent, despite 3 very small and barely noticeable scratches on the screen. There are scuffs on the edge of the phone on the metal part, but that is expected, and aswell barely noticable. 10/10. will get my next phone from here, I love it, and very fast shipping, came in 4 days after purchasing. The battery is at 86%, but I dont mind, but if you do, add the battery replacement option, or go with the better options instead of fair.

I give 5 Stars cuz this phone is really perfect, I bought the “ Good “ grade but he has almost no scratches and the battery last a day with intense handling . So don’t hesitate, they also have great after-sales customer service