CertifiedDirect

Seller reviews, items and info

Approved seller with 4.4/5 Stars ratingTrusted on Back Market for 5 years

Based in United States

Overall rating

7,732 verified reviews

Rating details

  • Overall performance

    4.4/5

  • Appearance

    4.4/5

  • Accessories

    4.3/5

  • Battery

    4.3/5

  • Lens & Camera

    4.6/5

  • Packaging

    4.5/5

  • Shipping

    4.5/5

Reviews

  • Tony H.

    Verified purchase

    Reviewed 1/25/26, United States.

    This was my third purchase from another seller on this site, and even though there was a small shipping delay, the phone was absolutely worth the wait. I picked up an iPhone 16 Pro (256GB) in Desert Titanium in 'Excellent' condition, and I am still in shock—it is basically a brand-new device. The previous owner must have just bought it because it only has 6 battery cycles, 100% health, and a full Apple warranty through December 2026! It even triggered the official Apple offers for 3 months of Apple Music and Arcade. Despite the delay, the quality is unbelievable. This platform has been 3-for-3 for me!

    iPhone 16 Pro 256GB - Desert Titanium - Unlocked

    Condition

    Excellent

    Purchased

    1/10/26

  • Marva L.

    Verified purchase

    Reviewed 2/8/26, United States.

    I ordered the iPhone 15 (256GB, Pink, Unlocked) and it arrived quickly and well packaged. The phone looks great with minimal wear and works perfectly. Everything matched the description, and activation was smooth. I’m really satisfied and would order from Back Market again.

    iPhone 15 256GB - Pink - Unlocked

    Condition

    Good

    Purchased

    1/29/26

  • Chalina S.

    Verified purchase

    Reviewed 12/20/25, United States.

    I was quite skeptical of ordering from this website since it was my first time hearing about it, but after some research and reading a ton of reviews, I decided to take a chance. I ordered the iPhone 14 for my husband as an upgrade from his iPhone 11 for an early Christmas gift. The shipping was fast, and the phone was in great condition. There were only two nicks on the phone but nothing that can’t be covered up with a case. Battery life is 86% and functioning like it’s new. Very satisfied with my purchase.

    iPhone 14 128GB - Midnight - Unlocked

    Condition

    Good

    Purchased

    12/10/25

  • Shadrack M.

    Verified purchase

    Reviewed 11/12/25, United States.

    I ordered a refurbished iphone 12 plain in good condition from back market and lemme tell you guys the device was better than good. Practically brand new, works perfectly

    iPhone 12 128GB - Blue - Unlocked

    Condition

    Good

    Purchased

    10/25/25

  • Isaiah B.

    Verified purchase

    Reviewed 4/12/25, United States.

    I rate this 5 stars because I’m super impressed with back market, and Certified Refurbished, they meant it when it said excellent, there was no scratches, no dents, nothing, and an extra bonus was it came with 100% battery health, I’ve never bought from apple before and I feel proud to be apart of back market in helping the world, even though I didn’t get the experience of opening a apple box it still feels like I did, so Thanks to all of you that made this possible for me and everyone else, I really appreciate it!

    iPhone 15 128GB - Black - Unlocked

    Condition

    Excellent

    Purchased

    4/7/25

  • Donna S.

    Verified purchase

    Reviewed 3/21/26, United States.

    This was the easiest and best ever transaction I have done in purchasing a Cell Phone ..condition is flawless quick transfer from old device battery great ,camera great overall phone works and looks excellent.

    iPhone 16 Pro Max 256GB - Black Titanium - Unlocked

    Condition

    Excellent

    Purchased

    2/28/26

  • Lawrence S.

    Verified purchase

    Reviewed 3/4/26, United States.

    Excellent condition. Transfer of data from my old phone was surprisingly simple and easy. The phone itself works great and has plenty of storage space. My wife’s old phone is next on the list to be replaced. Thank you for your quality products at great prices.

    iPhone 14 128GB - Midnight - Unlocked

    Condition

    Excellent

    Purchased

    2/18/26

  • Bonnie H.

    Verified purchase

    Reviewed 2/22/26, United States.

    The whole Back Market process was so smooth and transparent. I had plenty of options and price ranges, along with a quick delivery of the phone I choose, plus you paid postage to return my old phone. That’s a real win win win, in my book!

    iPhone 15 Pro 256GB - Black Titanium - Unlocked

    Condition

    Good

    Purchased

    2/12/26

  • Adriana D.

    Verified purchase

    Reviewed 2/16/26, United States.

    No defects, was delivered in excellent condition as described! I recommend buying from Black Market, I tried going to Metro but they’re always out of stock on this color, thank you for excellent customer care service!

    iPhone 17 256GB - Sage - Unlocked

    Condition

    Excellent

    Purchased

    2/12/26

  • Hannah S.

    Verified purchase

    Reviewed 2/9/26, United States.

    the most beautiful iphone ever, i'm so in love!! perfect, just like brand new. :) i would highlyyyy recommend backmarket, it went so smoothly & much easier and cheaper than going through a carrier. thank you!!

    iPhone 16 128GB - Pink - Unlocked

    Condition

    Excellent

    Purchased

    2/4/26

69 products