Gadget Lab's customer reviews

4.4/5

128 verified reviews in the last 6 months.

  • 100%
  • 82%
  • 9%
  • 7%
  • 2%
  • A

    Albert S.

    4.8/5

    Reviewed in the United States on December 11, 2022

    The iPhone SE (2020) is a great upgrade to my older iPhone 8 that I also got from BackMarket. The problem is I misunderstood when I read a trade-in, which is actually a buy back. And not reading more into details, they are treated as 2 separate transactions, instead of the trade-in/buy-back making my purchase 'cheaper'. The one thing that makes it unacceptable... I have to use my checking account, ID, and 4-digit social security to get my money back. I'm even willing to get a store credit for future purchase... I really like the idea of the BackMarket and fully support it. To make matter worse, it's very difficult to get a customer service chat going. Once I got it going with the refurbisher, they agreed to send the phone back, cancel the buy-back... but the customer service chat got closed once they received my phone and said 'ready for payment'. Now I don't know what's going to happen with my money. There's a phone number to call, which is the only option left, and which I will have to do on Monday... very inconvenient. The lack of ability to initiate a customer service conversation brings down an otherwise amazing idea of a market experience a lot. Or at least, establish ...
    iPhone SE (2020)

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging

    Shipping

     

    Purchased on November 17, 2022

  • A

    Alan P.

    5/5

    Reviewed in the United States on March 5, 2023

    I bought a 2021 refurbished iPad Pro (12.9 inch) and saved $400 from what I would have paid for a brand new one. I had never bought a refurbished product before so I was pretty nervous about the purchase. The iPad came well packaged and was absolutely flawless. I would challenge anyone to tell the difference between my refurbished iPad and a new one. From this point on I will only be buying refurbished.
    iPad Pro 12.9 (2021) 128GB - Space Gray - (Wi-Fi + GSM/CDMA + 5G)

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging

    Shipping

     

    Purchased on February 20, 2023

  • O

    October P.

    5/5

    Reviewed in the United States on January 23, 2023

    Purchased this to replace my boyfriend's previous iphone 11 due to family issues and it's overjoyed him! I've purchased three times before for myself and siblings and the only issue I have ever had has been the colors did not match what I purchased. Everyone I have purchased for has been very happy with the unlocked iphones! I encourage buying a strong case to protect your new phones from potential falls, as that tends to be the biggest problem my kin have had trouble with!
    iPhone 11

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging

    Shipping

     

    Purchased on December 27, 2022

  • A

    Ashley B.

    5/5

    Reviewed in the United States on February 25, 2023

    Bought (2) iPhone 8, space gray in fair condition, and I’ve got to say wow, to me these are in excellent condition! The battery health are both at 100 percent. No issues at all. The screens look great. Everything is all around amazing with these phones. Very happy with my purchase and look forward to definitely purchasing again from this seller!
    iPhone 8

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging

    Shipping

     

    Purchased on February 23, 2023

  • C

    Clifford T.

    5/5

    Reviewed in the United States on April 27, 2023

    I am more than relieved that I ordered my new iPhone from Back Market! The price was reasonable. I upgraded from iPhone 8+ 64GB to iPhone 11 256GB. I am more than satisfied! This big guy is happy :-D
    iPhone 11

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging

    Shipping

     

    Purchased on March 23, 2023

  • M

    Mustafa S.

    4.9/5

    Reviewed in the United States on April 17, 2023

    Actually bought this iPhone 7 to use as an MP3 player. iPhones are way cheaper than iPods now and in addition you can run a vairety of apps that iPods may not be able to run. This iPhone 7 from BackMarket was in EXCELLENT condition and I'm really happy with it. I'll probably be picking up more as my collection of iPods see end of life.
    iPhone 7

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging

    Shipping

     

    Purchased on March 23, 2023

  • P

    Philip B.

    5/5

    Reviewed in the United States on January 1, 2023

    The product and purchase experience were excellent. I purchased ‘Good’ quality but it appears to be excellent. Unfortunately, I must return the tablet due to shortsightedness on my part. I have already ordered and received an iPad mini 5 to replace it with. Due to cancer the user can no longer use her right arm and her right hand is weak. She is right handed. The iPad 6 is simply too big and heavy. The iPad 5 mini seems far more appropriate and was, of course, purchased from Back Market.
    iPad 9.7 (2018) 128GB - Gold - (Wi-Fi + GSM/CDMA + LTE)

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging

    Shipping

     

    Purchased on December 18, 2022

  • C

    Corey M.

    4.3/5

    Reviewed in the United States on January 20, 2023

    i ordered two of these iPads at the same time, they both arrived in great visual condition. one of the runs exceedingly slow even before adding any apps. I have had maybe 10 of these fifth gen iPads for my children over the years and this one in particular just is very laggy and slow right out of the box. i have ordered from backmarket at least 4 or 5 times and i have always been 100% satisfied in the past
    iPad 9.7 (2017) 32GB - Space Gray - (Wi-Fi + GSM/CDMA + LTE)

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging

    Shipping

     

    Purchased on January 7, 2023

  • D

    David B.

    4.5/5

    Reviewed in the United States on March 20, 2023

    Phone looks to be in great shape, just has this annoying red exclamation mark saying display may not be original Apple display. Waiting on return message from seller before returning. Most likely will return and order a different phone.
    iPhone 12

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging

    Shipping

     

    Purchased on March 16, 2023

  • G

    Garrick K.

    4.1/5

    Reviewed in the United States on January 18, 2023

    The Galaxy s20plus was decent. Had more than a few unexpected chips on the side for a "Good" condition phone. It also has a "charging connected device via " notification that stays on even when nothing is plugged in and it won't allow the phone to charge unless I restart it.
    Galaxy S20+ 5G

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging

    Shipping

     

    Purchased on December 31, 2022