Gadget Lab's customer reviews

Overall rating

1,039 verified reviews

Rating details

  • Overall performance

    4.5/5

  • Appearance

    4.7/5

  • Accessories

    4.5/5

  • Battery

    4.5/5

  • Lens & Camera

    4.7/5

  • Packaging

    4.7/5

  • Shipping

    4.7/5

Reviews

  • Sandy S.

    Verified

    Reviewed 7/3/25, United States.

    Works great, as my BackMarket iPads always have. Also ordered a gaming laptop last week & it also works great! Saved several hundred $$ by ordering it refurbished from BackMarket vs. the best price we could find new. I always recommend BackMarket to others!

    Condition

    Fair

    Purchased

    6/13/25

  • Leigh W.

    Verified

    Reviewed 9/9/25, United States.

    wow just amazing phone looks brand spanking new gonna buy another one for back up next payday love the 8plus look the most totally worth it. thank you gadget labs for an amazing experience.

    Condition

    Excellent

    Purchased

    8/30/25

  • Carlyssia B.

    Verified

    Reviewed 8/20/25, United States.

    I love it!! I ordered excellent condition and I got excellent condition! It works great, no scratches no complaints. It came with a screen protector which I appreciate so much! It also came with a charger and was nicely packaged. I feel like the battery drains a little fast but the battery last me for more than half the day. Be aware though, if you buy an IPhone 8 Plus the phone doesn’t update past 16.0, I believe. I was able to get all my iCloud Photos from my iPhone XR. That’s all I was worried about when buying an older iohone. So if you need a good phone for a low price, look no further!

    Condition

    Excellent

    Purchased

    8/6/25

  • S W.

    Verified

    Reviewed 9/22/25, United States.

    Kudos to BackMarket and seller Gadget Lab. I Shopped around for this purchase and BackMarket had a real range of prices and options that closed this deal. The regular warrantee and extra protection for $7 was better than I expected. and thank you for including one of those proprietary Apple USB charging cords. I am a frugal android/DOS user--last Mac product I spent MY money on had 512KB RAM in it with a 400KB Single Sided 3.5" floppy drive. Only wanted this iProduct so I could run a specific iOS app not available in windows or android. That Bluetooth remote control app worked flawlessly the first time I connected my Zoom H4 recorder/mics on the other side of the room. I can see what the fuss is about. It's a good platform and thanks to BackMarket and Gadget Lab, I am giving it a chance to sing and dance... I would never consider buying one of these iTablets at full price or even last year's clearance price. ~W~

    Condition

    Excellent

    Purchased

    9/13/25

  • Palmina N.

    Verified

    Reviewed 5/22/25, United States.

    I ordered the iPad 10.2 and I received it within the time given for delivery. I was able to set it up easily and after several weeks it still works perfectly. I am very well satisfied with my purchase and would definitely consider to make additional purchases from Black Market in the future.

    Condition

    Good

    Purchased

    5/5/25

  • Alexander M.

    Verified

    Reviewed 7/27/25, United States.

    The phone is excellent buying a phone from your site is just perfect and worth every penny that you pay for it I'm a customer now and I recently sold like four Apple products got a good deal for them pretty happy with everything so far thank you for also the attention that I got from customer service pretty good company I'm very happy

    Condition

    Excellent

    Purchased

    7/15/25

  • Torry J.

    Verified

    Reviewed 7/15/25, United States.

    I got the phone in excellent condition, and I’m genuinely impressed. The shipping experience was solid — it arrived even before the estimated delivery time. I highly recommend buying from Back Market, especially for refurbished phones. They offer great deals and, most importantly, have strict policies to ensure customer satisfaction. Definitely a 100% recommendation.

    Condition

    Excellent

    Purchased

    7/10/25

  • Wilson M.

    Verified

    Reviewed 2/29/24, United States.

    I bought a refurbished iPad mini 2021 from Back Market and I am very impressed with the quality and service. The iPad was labeled good condition but it looked brand new with no scratches or dents. It also came with AppleCare until October, which is a nice bonus. The only issue I had was that the vendor sent me the wrong cable, but they quickly resolved it and sent me the correct one in less than a week. The customer service was friendly and helpful. I am very happy with my purchase and I would definitely buy from Back Market again. Highly recommended!

    Condition

    Good

    Purchased

    2/19/24

  • Gary D.

    Verified

    Reviewed 8/10/25, United States.

    When I ordered "Excellent" instead of "Premium" I expected something to indicate it wasn't perfect. I can't find any defects so it looks "Premium" to me. Backmarket always delivers and never disappoints - on price or quality!

    Condition

    Excellent

    Purchased

    7/29/25

  • Felix D.

    Verified

    Reviewed 2/4/25, United States.

    Purchased a fair IPhone 12 and all i was worried about was it having too many scratches and the battery capacity being below 80%... surprisingly the phone came in with just 1 small scratch and the battery capacity at 98% :) works like a new phone and came in 2 days earlier than expected, 100% recommend.

    Condition

    Fair

    Purchased

    1/30/25