HQ Certified's customer reviews

4/5

62 verified reviews in the last 6 months.

  • 100%
  • 58%
  • 29%
  • 8%
  • 5%
  • S

    Steve I.

    5/5

    Reviewed in the United States on November 2, 2023

    The iPhone 12 mini 128GB looks as good as new, I cannot tell that it was refurbished. I those "excellent condition" and indeed this one was. Battery is at 86%, price was good, iPhone arrived fairly quickly and a day earlier than promised. Happy customer, will buy from BackMarket again.
    iPhone 12 mini - Unlocked

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    Purchased on October 2, 2023

  • M

    Melanie W.

    5/5

    Reviewed in the United States on April 1, 2024

    I received my iPhone 13 in a short time. I ordered a fair condition iPhone 13 and it arrived looking as if it was barely used. The phone was unlocked and in great condition. I will definitely be ordering from back market again.
    iPhone 13 - Unlocked

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    Purchased on March 13, 2024

  • P

    Peter C.

    4.9/5

    Reviewed in the United States on November 13, 2023

    Like new, very nice. Using as a backup to my other 11-Pro but this one is a 512 vs my older Back Market 11-Pro 256. I don’t want a 12 or newer. Used Affirm again, seamless. Only issue was battery at 75% or so (lifespan) level…went to Apple store today & got new battery. I’m very pleased.
    iPhone 11 Pro - Unlocked

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    Purchased on October 30, 2023

  • P

    Patrick P.

    5/5

    Reviewed in the United States on March 17, 2024

    This phone came in great shape internally with a really good battery capacity of 86% for being an old phone. The exterior was in the “good” category so it of course has some scratches but overall still pretty clean. I have purchased three devices (2 phones and a laptop) from back market and each time was a fantastic purchase. I hope to continue buying devices from back market in the future!
    iPhone 12 - Unlocked

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    Purchased on March 2, 2024

  • I

    Ikem C.

    4.5/5

    Reviewed in the United States on December 20, 2023

    Got what I expected nothing really stood out, power button was sticky and speakers needed some cleaning both have since been resolved pretty easily other then that it’s a good purchase and my second phone from here
    iPhone 12 mini - Unlocked

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    Purchased on December 6, 2023

  • J

    Josiah W.

    4.3/5

    Reviewed in the United States on December 24, 2023

    Phone is in good shape. The battery capacity was at 79% out of the box, which isn’t stellar. I was under the understanding that these phones would have at least 85% battery capacity. But I’m still overall pleased with the things we have bought from back market and will continue to shop and buy from them.
    iPhone 12 mini - Unlocked

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    Purchased on December 12, 2023

  • M

    Michael T.

    4.8/5

    Reviewed in the United States on December 27, 2023

    Very Nice Phone. Looks new no scuffs or scratches. Had to clean the charging port had some debris in it and the phone would not charge or be recognized by my pc when plugged in. Worked fine after a quick cleaning and no issues since. Phone charges fully and holds charge. Would buy from Back Market again.
    iPhone 12 mini - Unlocked

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    Purchased on December 5, 2023

  • S

    Shawn P.

    4.3/5

    Reviewed in the United States on December 15, 2023

    Phone arrived a few days later than estimated, but that’s understandable due to the holiday mail rush. I ordered “good” condition and the screen had some visible scratches that I wouldn’t have expected for that condition but it’s not bad enough to give a bad review. Overall a decent experience; this was my first time using Backmarket but I’ll likely purchase through them again.
    iPhone 12 mini - Unlocked

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    Purchased on December 9, 2023

  • N

    Norman H.

    4.8/5

    Reviewed in the United States on December 24, 2023

    Phone physically great. Setting up Verizon service a problem due to Microsoft IOS upgrades and Verizon. Trying to get help from any of the vendors a problem. How many times can you answer the same canned questions?
    iPhone 13 Pro - Locked Verizon

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    Purchased on December 6, 2023

  • V

    Valentina M.

    5/5

    Reviewed in the United States on November 3, 2023

    WOW.. me impresiono!! supero mis expectativas literalmente no tiene ni un solo raspon y esta en perfectas condiciones!! muchas gracias. WOW..I am so impressed!! It exceeded my expectations, it literally does not have a single scratch and is in perfect condition!! thank you so much.
    iPhone 11 - Unlocked

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    Purchased on November 1, 2023