mercate group LLC's customer reviews

3.1/5

16 verified reviews in the last 6 months.

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  • M

    Muthoni M.

    Purchased on January 19, 2024

    4.6/5
    I loved the customer service and making the purchase from Kenya, the process was seamless. I recommend Back Market
    iPhone 13 Pro Max 128GB - Graphite - Unlocked

    Reviewed in the United States on February 13, 2024

  • D

    David M.

    Purchased on January 17, 2024

    4.5/5
    I’m quite pleased with this phone. It has a couple minor scratches on the screen but otherwise in great condition.
    iPhone 14 Pro Max 256GB - Deep Purple - Unlocked - Dual eSIM

    Reviewed in the United States on February 4, 2024

  • R

    Randy L.

    Purchased on April 9, 2024

    4.5/5
    Very pleased !! It came with charger block and ear buds which wasn't listed.Looks like a new phone!!Also had 100% battery health.
    iPhone 11 Pro 256GB - Midnight Green - Unlocked

    Reviewed in the United States on May 4, 2024

  • M

    Marissa A.

    Purchased on March 18, 2024

    2.3/5
    I ordered an iPhone 14 Pro from Mercate Group for work and it came within 2-3 days, which was great. However, once I got it, the phone was completely unusable and entirely inappropriate for resale. There is no way this was tested or refurbished in any way. It would only turn on when connected to a power source, which I thought meant it just needed a charge. I was wrong. Despite appearing to be fully charged, it shut down immediately once it was unplugged from the wall. Beyond that, even when it was plugged into the wall, the phone would shut down if I attempted to open the camera, any application or the settings. I was so disappointed by this experience especially since the website claims to test its products before they are made available. Even more so that I am now without a work phone for at least a week.
    iPhone 14 Pro 256GB - Space Black - Unlocked - Dual eSIM

    Reviewed in the United States on March 22, 2024

  • J

    John N.

    Purchased on February 25, 2024

    3.9/5
    the phone is in good condition as expected. however LOOK CLOSELY AT THE REFURBISHING COMPANY. Mercate group sent me the wrong tracking info and it took 2 weeks longer to receive the phone. There was no communication from Mercate group. Just make sure the refurbishing company you buy from is a few years old.
    iPhone 13 Pro Max 256GB - Gold - Unlocked

    Reviewed in the United States on March 7, 2024

  • M

    Matthew S.

    Purchased on January 1, 2024

    4.6/5
    I got my phone and everything's working great :)
    OnePlus 9 128GB - Black - Unlocked

    Reviewed in the United States on March 8, 2024

  • D

    Dimetrius B.

    Purchased on January 24, 2024

    3.5/5
    As listed, by its categorization as FAIR, the item I received indeed matched the FAIR condition description. As the adage goes, you get what you pay for. Overall, I am satisfied with our purchase; however, it would have been preferable if the screen did not exhibit numerous visible deep scratches.
    iPhone 14 Pro 256GB - Deep Purple - Unlocked - Dual eSIM

    Reviewed in the United States on February 5, 2024

  • A

    Arnett B.

    Purchased on January 8, 2024

    1/5
    I want to share a cautionary tale about my recent experience with Mercate Group LLC, a vendor on the Back Market platform. I ordered a Gold iPhone 13 Pro Max from them as a special 1-year wedding anniversary gift for my wife. However, the excitement turned to disappointment when I received a White iPhone instead. The specific color (Gold) was chosen to make the gift special and personal, but the error by Mercate Group LLC on the Back Market marketplace significantly lessened its sentimental value. Hoping for a quick and satisfactory resolution, I contacted Back Market’s Customer Care. The response, though polite, was disheartening. They offered three solutions: a minimal 5% refund, an exchange with an uncertain wait time, or a full refund upon return of the device. The 5% refund offer from Mercate Group LLC felt inadequate and dismissive, especially considering the emotional weight of this purchase and the inconvenience caused by their mistake. This experience left me feeling as though my situation and the significance of the order were not truly considered. I believe customers should be aware of the potential risks when dealing with Mercate Group LLC on Back Market. While the p...
    iPhone 13 Pro Max 256GB - Gold - Unlocked

    Reviewed in the United States on January 14, 2024

  • D

    Dwight H.

    Purchased on January 18, 2024

    3.1/5
    I ordered an Iphone 14 Pro in the EXCELLENT category. What I received was more like a GOOD -. There were nicks and scratches in several areas around the screen perimeter. I believe it was to come with a charging cord, and did not. While none of these are necessarily deal breakers, it was disappointing. The phone I'm trading in is in much better condition, and I'll be very upset if they try to downgrade it upon receipt (happened to me with an earlier trade-in with someone else). Through the help center it looks like I have the opportunity to return it, but then I'm without a phone, so what doesn't work. Besides that, the process was easy, and the communication very good.
    iPhone 14 Pro 256GB - Space Black - Unlocked - Dual eSIM

    Reviewed in the United States on January 26, 2024

  • N

    Nathaniel L.

    Purchased on December 28, 2023

    5/5
    It was great.
    OnePlus 9 128GB - Black - Unlocked

    Reviewed in the United States on January 14, 2024