Santa Monica Wireless's customer reviews

4.1/5

116 verified reviews in the last 6 months.

  • 100%
  • 73%
  • 9%
  • 7%
  • 11%
  • D

    Dustin B.

    5/5

    Reviewed in the United States on January 10, 2024

    It was my first purchase using backmarket, and I can confidently say it won’t be my last. I Ordered the excellent condition iPhone 14 Plus and I’ve been completely satisfied. I was iffy about buying refurbished only because I was worried about condition and performance. I couldn’t find any visual flaws with my iPhone and after having it for a couple weeks, it runs like new still. Battery health has been sitting at 92% which is great as battery health was one of my main concerns. I’ve been charging every 1-2 days depending on how heavy my usage is. Nice upgrade from my 8+ that was barely making it through the day, plus I can actually hear calls now!
    iPhone 14 Plus - Unlocked

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging

    Shipping

     

    Purchased on December 23, 2023

  • A

    Alejandro G.

    5/5

    Reviewed in the United States on November 1, 2023

    Hello BackMarket, Thank you, for providing a product that works. I am new to your services and will be a loyal customer from now to the day I die. I am satisficed with the Apple Watch Ultra. The prices was half of the original cost. Additionally, the watch looks and works as new.
    Apple Watch (Ultra) September 2022 - Cellular - 49 mm - Titanium Gray - Sport band Black

    Overall performance

    Appearance

    Packaging

    Shipping

     

    Purchased on October 14, 2023

  • J

    Judith L.

    4.8/5

    Reviewed in the United States on January 28, 2024

    I ordered an iPhone 13 in excellent condition from Back Market on the recommendation of my university-student grandson. Delivery was on time and the phone’s condition was indeed excellent. It even had 98% battery life. Highly recommend Back Market.
    iPhone 13 - Unlocked

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging

    Shipping

     

    Purchased on January 11, 2024

  • R

    Robert H.

    4.9/5

    Reviewed in the United States on April 11, 2024

    Purchased the iPhone 14 Plus, upgraded from an iPhone 7 I know, a big difference. Needed to upgrade because my iOS wouldn't update to 16 so some of my apps weren't working anymore. I love everything about the purchase. The battery is at 97%, with no scratches or dings on the outside, and the screen is pristine. Ran a diagnostic check with the BackMarket app and everything was good on that end. Very satisfied with the purchase and will come back for other purchases in the future.
    iPhone 14 Plus - Unlocked

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging

    Shipping

     

    Purchased on March 17, 2024

  • M

    Michael B.

    4.9/5

    Reviewed in the United States on March 10, 2024

    This is the 5th product I've purchased from BackMarket and I couldn't be happier with the experience. Each item came in like new condition with no technical issues. My recent purchase of an iPhone 14 Pro Max shipped to me 4 days earlier than expected which was awesome, as my other phone was limping along...barely. BackMarket has saved me hundreds of dollars. I tell everyone about you guys!
    iPhone 14 Pro Max - Unlocked

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging

    Shipping

     

    Purchased on February 27, 2024

  • A

    Arianna P.

    4.8/5

    Reviewed in the United States on November 10, 2023

    I was satisfied with my purchase. It came fast and i bought it in excellent condition and was like new. The only thing i didn’t like it was it wasn’t the sport band it was a different band and it wasn’t even white. Also the band that i got was 42 mm not a 40 mm, it doesn’t fit my apple watch well so that was a bit disappointing.
    Apple Watch (Series SE) September 2022 - Cellular - 40 mm - Aluminium Silver - Sport band White

    Overall performance

    Appearance

    Packaging

    Shipping

     

    Purchased on November 7, 2023

  • O

    O D.

    4.8/5

    Reviewed in the United States on November 8, 2023

    I got the Apple Watch (Ultra) September 2022 - Cellular - 49mm - Titanium Gray Sport band Black two weeks ago and waited to test out all of its functions. I have to say that I LOVE IT! I waited for over a year to get it and it was worth it. I just could not pay that $799 price tag. It is a great watch with lots of functions and it lasts for two to three days. The company that I got the watch from was great. They send the watch out within two days. The watch (Ultra) looks great, No marks on it, and very clean. I am very happy that I got it and for the price which was much less than $799. BankMarket did it again!
    Apple Watch (Ultra) September 2022 - Cellular - 49 mm - Titanium Gray - Sport band Black

    Overall performance

    Appearance

    Packaging

    Shipping

     

    Purchased on October 21, 2023

  • M

    Michelle S.

    5/5

    Reviewed in the United States on March 12, 2024

    This is my first time buying a refurbished phone. Very satisfied, the phone I received is like a new one.
    iPhone 14 Pro Max - Unlocked

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging

    Shipping

     

    Purchased on February 25, 2024

  • W

    William M.

    4.3/5

    Reviewed in the United States on December 27, 2023

    I purchased the 14 Pro Max 1000GB as a Christmas present. The phone was delivered on time and the condition was as advertised. No scratches on the screen and only small minor scratches on the case. The phone worked perfectly. I will purchase from BackMarket again.
    iPhone 14 Pro Max - Unlocked

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging

    Shipping

     

    Purchased on December 12, 2023

  • M

    Michelle P.

    4/5

    Reviewed in the United States on December 27, 2023

    I purchased this phone for my mom as a Christmas gift. I was hesitant at first, but after reading reviews I decided to do it and I'm glad I did. She loves her new to her phone and set up was easy. If you are on the fence about buying from Back Market do it! You will not be disappointed.
    iPhone 14 - Unlocked

    Overall performance

    Appearance

    Accessories

    Battery

    Lens & Camera

    Packaging

    Shipping

     

    Purchased on December 12, 2023