Customer reviews for all refurbished items

Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow? So many questions so little time. But we'll try to answer (at least the vital ones) here.

Overall rating

413,275 verified reviews

Reviews

  • Miriam M.

    Verified purchase

    Reviewed 3/6/26, United States.

    I highly recommend it. I'm very happy with my purchase. It arrived in good condition and everything works perfectly. I went for an excellent model and everything is practically new, without scratches or damage. It came unlocked, I was able to connect it to a carrier quickly and easily, and it came with the charging cable.

    Condition

    Excellent

    Purchased

    2/28/26

  • Danny V.

    Verified purchase

    Reviewed 3/5/26, United States.

    10/10 first time buying and nervous but i got excellent for condition and its pretty much new ,original battery 98% 116 cycle count, It came with a screen protector was not expecting that , got this for my nieces birthday coming up thank you to the seller

    Condition

    Excellent

    Purchased

    2/28/26

  • Jenny O.

    Verified purchase

    Reviewed 3/5/26, United States.

    I received my Galaxy Z Fold 5 yesterday (it only took 1 day) and it's my first foldable phone. After setting it up I am very pleased with it. It looks brand new no scratches or anything at all, it's in great condition and I love it!!

    Condition

    Excellent

    Purchased

    3/3/26

  • Sandra R.

    Verified purchase

    Reviewed 3/4/26, United States.

    Absolutely love my device! Came as expected nothing wrong with it. I had the macbook 2020 and upgraded to the 2022 for the M2 chip. Works so much better, faster, and doesn't heat up like the 2020. I use it for school so sometimes I have alot of tabs open.

    Condition

    Excellent

    Purchased

    2/20/26

  • Lawrence S.

    Verified purchase

    Reviewed 3/4/26, United States.

    Excellent condition. Transfer of data from my old phone was surprisingly simple and easy. The phone itself works great and has plenty of storage space. My wife’s old phone is next on the list to be replaced. Thank you for your quality products at great prices.

    Condition

    Excellent

    Purchased

    2/18/26

  • Travis F.

    Verified purchase

    Reviewed 3/3/26, United States.

    Honestly was in almost perfect condition I have no complaints great company i highly recommend them al definitely be buying from them in the future. Btw the 16 inch is very heavy so make sure you know what your doing if your planning on getting this model

    Condition

    Fair

    Purchased

    3/1/26

  • Ian S.

    Verified purchase

    Reviewed 3/3/26, United States.

    so far this device is basically flawless. the interior screen was impeccable and the frame is almost flawless with scuffs that i only notice while deep cleaning and looking really close and a very small minor mark on the front screen that i only see when the screen is black. very happy with even fair condition

    Condition

    Fair

    Purchased

    2/21/26

  • Tanessa B.

    Verified purchase

    Reviewed 3/3/26, United States.

    I am so happy with this purchase! The laptop looks brand new! No scratches, no signs of wear, nothing. It works beautifully and was exactly what I hoped for. I would 100% recommend Back Market and this seller. Amazing experience from start to finish! I’m beyond satisfied with my purchase. Five stars!

    Condition

    Fair

    Purchased

    1/29/26

  • Alliyah H.

    Verified purchase

    Reviewed 3/2/26, United States.

    This is by far the best experience I’ve had with ordering from Backmarket, the phone is in perfect condition. There’s a few scuffs on the sides but the screen is perfect and the battery is at 100% capacity, which I was not expecting ordering it in Fair condition. Overall I’m super happy with this phone!

    Condition

    Fair

    Purchased

    2/26/26

  • Toby L.

    Verified purchase

    Reviewed 2/26/26, United States.

    I'm impressed with how quickly it was delivered – only 2 days! I chose the fair quality and even then, it looks pretty darn good. Screen looks great and there's just some scuffing on the sides of the phone. The screen protector was put on kinda funky so I'm gonna have to fix that myself, but it's not a big deal at all.

    Condition

    Fair

    Purchased

    2/24/26