Customer reviews for all refurbished items

Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow? So many questions so little time. But we'll try to answer (at least the vital ones) here.

Overall rating

413,321 verified reviews

Reviews

  • Harshita S.

    Verified purchase

    Reviewed 4/29/26, United States.

    OK, so first of all I don’t usually write reviews but this time I had to come and write and tell you guys that the phone is amazing. I ordered in premium condition and it does not have any single scratch or any signs of use and the battery is 100% I think this was the best purchase from back market. I was spectacle about the phone, but it’s so amazing.

    Condition

    Premium

    Purchased

    4/26/26

  • Keely S.

    Verified purchase

    Reviewed 4/22/26, United States.

    I needed a new iPad with a decent amount of space for nursing school, and this one came across just in time at an affordable price!!! I love it, overall I have had a great experience. Only thing that scared me was it didn’t respond to zooming in, but once I restarted the iPad it went back to normal functionality in which I could deal with restarting in the long run due to the age.

    Condition

    Excellent

    Purchased

    4/9/26

  • Matthew O.

    Verified purchase

    Reviewed 4/19/26, United States.

    My experience with BackMarket was 10/10! I was looking to grab an m1 air off of Facebook marketplace as a backup rig for playing guitar when a buddy told me about this site. Not only were the prices cheaper here including tax, but I ordered the absolute cheapest condition (fair) and there was only a single ding on the back of the device that is not noticeable at all. Battery life/screen/keyboard all perfect. Came a day quicker than quoted! My only complaint was receiving a tiny non-OEM charger that was probably no more than a 6' cable that puts out 12w.

    Condition

    Fair

    Purchased

    4/5/26

  • Robert W.

    Verified purchase

    Reviewed 4/19/26, United States.

    The Phone is absolutely amazing!! Now I want from the Pixel 4 to the 7 pro so keep that in mind. Phone arrived in flawless condition and very quick. Battery life after all day of use had never been below 60. Ever aspect from ordering the phone to using it have been above and beyond. I haven't even sat down to learn all the features yet. Had I known that switching phones now is basically click in the USB C and wait 5 mins I would have gotten a new one 3-4 years ago!

    Condition

    Excellent

    Purchased

    4/10/26

  • Torrie J.

    Verified purchase

    Reviewed 4/10/26, United States.

    So this is my first time purchasing a laptop, but I’ve purchased through back market before. I ordered a fair condition MacBook but there’s no way this is fair. This is in excellent and heavy on the excellent condition!! I couldn’t be any happier thank you so much back market!!! a MacBook for under $500 and it’s a $2,000 device absolutely a deal!!

    Condition

    Fair

    Purchased

    4/9/26

  • Josh D.

    Verified purchase

    Reviewed 4/9/26, United States.

    ​I have a massive stack of aging laptops that were collecting dust, struggling to boot, and essentially rendered useless as their legacy operating systems reached the end of the road. Instead of giving up and tossing perfectly good hardware into the e-waste bin, I decided to grab the Back Market ChromeOS Flex USB Stick Bootable kit. For just three bucks, this tiny piece of hardware promised to inject a massive dose of modern vitality into my oldest machine, and the transformation has been absolutely phenomenal. It arrived completely pre-loaded and ready to deploy, beautifully eliminating the tedious, technical headache of hunting down installation files, dealing with recovery utilities, and formatting boot drives myself. ​The entire deployment process is brilliantly straightforward, making it an absolute joy to use even if you aren't spending your weekends building custom PCs. I simply ensured my old laptop was entirely powered down, popped the USB key into an available port, and tapped my machine's specific boot key immediately after hitting the power button. Once inside the BIOS menu, it was just a matter of pointing the system to the USB boot option, and the setup wizard took over from there. The software completely wipes away the sluggish, bogged-down environment that was choking the hardware, seamlessly replacing it with a highly optimized, cloud-first infrastructure that gets you up and running in a matter of minutes. ​Once you cross the finish line into the desktop, the performance leap is nothing short of staggering. A laptop that previously took five minutes just to reach a usable state now boots up completely in under ten seconds, navigating with the snappy, fluid responsiveness of a premium, modern device. Because the operating system is specifically designed to offload the heavy computational lifting to the cloud, the aging internal processor and RAM are no longer constantly bottlenecked by heavy background tasks. I am effortlessly bouncing between dozens of heavy browser tabs, streaming high-definition media, and managing intensive web-based workflows without a single stutter. As an added bonus, because the system runs so incredibly lean, my laptop's fans are whisper-quiet and the battery life has seen a dramatic improvement. ​The genius of the Back Market ChromeOS Flex USB Stick Bootable lies not just in the speed, but in the brilliant approach to sustainability and security. It completely redefines how we handle "obsolete" technology by wrapping our older hardware in a secure, constantly updated ecosystem that protects against modern vulnerabilities. While it is heavily focused on web applications and doesn't support heavy native software downloads, it flawlessly handles the exact things we spend the vast majority of our time doing online. For less than the price of a cup of coffee, this clever little drive saved me hundreds of dollars on a replacement computer and turned my forgotten paperweight into a lightning-fast daily driver.

    Condition

    Excellent

    Purchased

    4/2/26

  • Angel H.

    Verified purchase

    Reviewed 4/9/26, United States.

    I’m based in Jamaica but used a U.S. address for shipping. I was a bit nervous at first, but it was 100% worth it! The phone arrived in amazing condition honestly looks almost brand new, with a clear screen and no scratches. I even had to double-check because it didn’t seem like “Fair” condition at all with 99% battery health Definitely buying again go ahead and purchase, you won’t regret it!

    Condition

    Fair

    Purchased

    3/27/26

  • Heather C.

    Verified purchase

    Reviewed 4/8/26, United States.

    Shipped quickly and arrived in better condition than I expected! It came in its original packaging with original instructions! Appears to have never been used. Works as it should and sounds fantastic. VERY happy!

    Condition

    Excellent

    Purchased

    4/4/26

  • Matthew J.

    Verified purchase

    Reviewed 4/2/26, United States.

    “I was honestly surprised how good my phone looked when it arrived. I ordered a device in Good condition, but it came looking almost like Excellent. Shipping was fast, everything was packed safely, and the phone works perfectly so far — no freezing, no overheating, and the battery seems solid.10/10 definitely recommend

    Condition

    Good

    Purchased

    3/30/26

  • Freylis G.

    Verified purchase

    Reviewed 4/2/26, United States.

    It arrived super fast and honestly, it's like new. I ordered it with excellent quality and that's exactly what it arrived with. The battery is at 100% and lasts me almost 24 hours a day. Best purchase of the year.

    Condition

    Excellent

    Purchased

    3/10/26