Customer reviews for all refurbished items

Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow? So many questions so little time. But we'll try to answer (at least the vital ones) here.

Overall rating

413,275 verified reviews

Reviews

  • Bd C.

    Verified purchase

    Reviewed 4/15/26, United States.

    I am profoundly grateful to have received my Samsung Galaxy A42 5G 128GB in Black, arriving in pristine condition—its screen unmarred, battery fully optimized, casing immaculate, and all ports, buttons, and camera lenses functioning flawlessly upon meticulous inspection. Back Market’s exemplary customer support representatives, Anna and Kat, resolved every concern with unparalleled care and attentiveness, particularly as a disabled customer deserving of such tailored service. It is earnestly hoped that Back Market will offer protective phone covers tailored for refurbished devices.

    Condition

    Good

    Purchased

    4/3/26

  • Julius C.

    Verified purchase

    Reviewed 2/22/26, United States.

    I was very skeptical about making a big purchase on something like this on here because I saw mixed reviews but more recently I was seeing nothing but good reviews so I took leap of faith and made the purchase. I couldn’t be more happy with my iMac, it came in excellent condition as stated with Apple certified refurbished it looks brand new and works as good as new. Would definitely recommend!!

    Condition

    Excellent

    Purchased

    1/31/26

  • Megan M.

    Verified purchase

    Reviewed 4/26/26, United States.

    recently purchased an iPhone 14 from Back Market, and I’m honestly really impressed with the experience. I was a bit skeptical about buying a refurbished phone at first, but it exceeded my expectations. The phone arrived quickly and was in excellent condition—honestly, it looked almost brand new. There were little to no visible scratches, and everything worked perfectly right out of the box. The battery life has been solid, and performance is just as smooth and fast as you’d expect from an iPhone 14. What I appreciated most was the value for money. I was able to get a high-quality device at a much lower price than buying brand new, which made it totally worth it. The setup process was easy, and I haven’t had any issues with connectivity, camera quality, or apps. Overall, I’d definitely recommend buying from Back Market if you’re looking to save money without sacrificing quality. This was a great purchase, and I’d do it again.

    Condition

    Fair

    Purchased

    4/13/26

  • Eric M.

    Verified purchase

    Reviewed 4/7/26, United States.

    I needed a new laptop that would power my new XTool F1 laser engraver. The ProBook 640 G8 has everything I need to keep my laser working at its peak performance. The computer is awesome! I think the condition is much better than “fair”, it’s in excellent condition and is doing exactly what I need it to do for a fraction of the price of something brand new. I am completely satisfied with my purchase and will recommend backmarket.com to anyone I know looking for professionally refurbished laptop computer. Sincerely, Eric J. Mullins

    Condition

    Fair

    Purchased

    3/21/26