Customer reviews for all refurbished items

Is Back Market a reliable website? Can Back Market be trusted? Are the items sold of good quality? What is the meaning of life? Are we alone in the universe? What is the airspeed velocity of an unladen swallow? So many questions so little time. But we'll try to answer (at least the vital ones) here.

Overall rating

413,004 verified reviews

Reviews

  • Shamiah T.

    Verified purchase

    Reviewed 12/26/25, United States.

    iMac came in original box with everything secured. No scratches looks like new! Startup was quick and easy, shipping updates were clear every step of the way. Always recommend Back Market for any tech needs!

    Condition

    Excellent

    Purchased

    12/18/25

  • Courtney B.

    Verified purchase

    Reviewed 12/24/25, United States.

    Received 'good' condition and I don't see any flaws. It came with an after market charger cord and usb that are mismatched but I already have plenty of chargers so no issue with it. I don't see any flaws anywhere personally. Keyboard is tested, max capacity is 86% and battery cycles around 250. I appreciate spending a little bit more for the back market warranty and would definitely recommend based on my experience. I purchased to use as a dedicated computer for a new business I'm starting up and was nostalgic for the 2020 MacBook Pro with a Touch Bar so I'm so happy to have this!

    Condition

    Good

    Purchased

    12/12/25

  • Chalina S.

    Verified purchase

    Reviewed 12/20/25, United States.

    I was quite skeptical of ordering from this website since it was my first time hearing about it, but after some research and reading a ton of reviews, I decided to take a chance. I ordered the iPhone 14 for my husband as an upgrade from his iPhone 11 for an early Christmas gift. The shipping was fast, and the phone was in great condition. There were only two nicks on the phone but nothing that can’t be covered up with a case. Battery life is 86% and functioning like it’s new. Very satisfied with my purchase.

    Condition

    Good

    Purchased

    12/10/25

  • Sara J.

    Verified purchase

    Reviewed 12/7/25, United States.

    I have not operated it yet because it's for my daughters birthday. I was so scared about purchasing a used ipad,but it was beyond my expectations in appearance it looked brand new for it to be in fair condition. It's the one thing she wanted. It powered up great. It was delivered in 3 days which was way faster than imagined. I'm very satisfied with me purchase, I will purchase again from here. Thank you

    Condition

    Fair

    Purchased

    12/3/25

  • Terence J.

    Verified purchase

    Reviewed 10/26/25, United States.

    It looks and works like new. I had one of these through my employer for the past couple of years and I worked it hard. Earlier this month the agency updated our equipment, so it has been replaced with a new EliteBook model as the agency rolled out new equipment and updated everything to Windows 11 Enterprise with Windows 10 support ending earlier this month. However, I was in need of a quality Windows 11 capable machine for home. I figured I could score a decent example of the 840 G8 on the aftermarket, and voila! I did just that through Back Market for about 1/5 the price it cost when it was new. These things new are very expensive, and unlike my employer, I do not need the latest and greatest, just something that is still supported and works well for basic office tasks. I really like the form factor and the speakers, and believe it or not, even the 16:9 ratio screen size. Being familiar with the machine through my employer made the choice easy because I know how it works and what it can do. We also have the HP G5 docks at work, and they too work great for those desktop comforts, including dual monitor support, keyboard, mouse, power, and more, all through one Thunderbolt 4 USB-C connection to the dock. So I scored a used one on eBay for half of what they cost new and it adds those desktop comforts at home with easy connectivity and similarity to my work office set up, albeit with second-hand equipment. It makes it easy to switch out my 840 G8 with my new work laptop when I am working from home, and it simply works. The only thing I did was upgrade the RAM from 16 GB to 32 GB, as upgradability is the name of the game with this laptop. A solid choice for a great looking and performing laptop at a fraction of the cost of a new one. For those thinking about it, please keep in mind it is not a gaming laptop as it only has the integrated Intel Iris Xe graphics with 1.5 GB of VRAM. It can play some basic games but that was not the intent of the machine. Overall, I am extremely pleased with my Back Market purchase through IT Replay, the refurbisher who sold me the laptop. Great work from IT Replay on the high-quality laptop and equally impressive shipping/packaging, and great work from Back Market for the platform to make the purchase quick and easy. Thank you all!

    Condition

    Excellent

    Purchased

    10/11/25

  • Eladio P.

    Verified purchase

    Reviewed 10/24/25, United States.

    Wow!! I bought this MacBook refurbished and it came in great condition, much better than I expected!. Everything works perfectly and it looks almost new. I’m really impressed and very happy with my purchase. I’ll definitely come back for anything else i need. Thank you!

    Condition

    Fair

    Purchased

    10/18/25

  • Robin H.

    Verified purchase

    Reviewed 10/16/25, United States.

    It was plug and play, upgraded from a (trash can) Mac, which will be forever my Darth Vader/ R2D2 child forever, yet this Mac Studio with the M1 chip integrated seamlessly into my set up and allowing me to upgrade to modern times with current software and plugins. I no longer needed an adapter to retro fit my Apollo x8, and I simply swapped that thunderbolt 2 - 3 adapter to my Apple Thunderbolt Display (previously used with the trash can) and voila!

    Condition

    Excellent

    Purchased

    9/27/25

  • Andrew A.

    Verified purchase

    Reviewed 10/6/25, United States.

    Exactly as ordered. Upgraded from a fitbit inspire and this really feels way better than any Apple and Samsung watches i've tried. Couldn't care less about bells and whistles if the battery life is moot, and this Sense 2 does just that! It puts in the work I need, and its battery lasts all week! A perfect match in my books.

    Condition

    Good

    Purchased

    9/20/25

  • Joanne T.

    Verified purchase

    Reviewed 10/6/25, United States.

    Another fantastic refurbished purchase from Backmarket! The watch was labeled as “fair,” but I can’t find any noticeable blemishes. More importantly, it operates flawlessly. This purchase confirms why I keep coming back to Backmarket. Thanks for a great product at an amazing price.

    Condition

    Fair

    Purchased

    9/21/25

  • Linda l. M.

    Verified purchase

    Reviewed 8/24/25, United States.

    My phone arrived when it was supposed to. It was packaged well, and despite it being labeled as “fair” I only could barely see a tiny little scratch on the side. Once I put a case on there – no more scratch! The phone powered on and worked just like it was new from Apple. I will definitely be buying from back market again and will be recommended them to anyone in the market for refurbished electronics.

    Condition

    Fair

    Purchased

    8/12/25