Adopt-A-Phone

Seller reviews, items and info

Approved seller with 4.7/5 Stars ratingTrusted on Back Market for 5 years

Based in United States

Overall rating

166 verified reviews

Rating details

  • Battery

    4.7/5

  • Shipping

    4.6/5

  • Lens & Camera

    4.8/5

  • Accessories

    4.6/5

  • Packaging

    4.7/5

  • Overall performance

    4.6/5

  • Appearance

    4.8/5

Reviews

  • Cameron S.

    Verified purchase

    Reviewed 11/28/23, United States.

    I purchased my computer a little under six months ago (May 2023) and my one year warranty is effective until May 2024. The computer powers on but my screen is not working at all. Back Market was responsive and helpful when I expressed the need for repair. Per their instruction, I returned my computer to the seller for repair. I have received my computer back from the seller who FALSELY stated that I had damaged the computer in some way and they are unwilling to repair it. To add insult to injury, I returned the computer to seller for repair in a "think pad - computer box" with proper protection and the seller retained my box and sent the computer back to me poorly packaged in bubble wrap. The seller's claim that I had damaged the computer is untrue. There was no visible damage to my computer when I returned it to the seller. The Back Market warranty states that the "Product shall be free from defects in materials and workmanship under normal use for 12 months after the delivery date. Any defect appearing during the Warranty period is presumed to have existed upon delivery." This seller is being disingenuous in his business practices and not honoring the the One (1) year limited Warranty as stated on Back Market's website. As previously stated, I have only had my computer for roughly (6) months. I paid more than $1800 for it. I believe that I am entitled to the repair, replacement or refund of this defective computer (listed as "Excellent" at the time of purchase). I have made several purchases from Back Market and this is the first time that I have had any issues. This seller has certainly placed a derogatory mark on my Back Market purchase experience. It's my desire to rate the seller so that future buyers can be warned of the potential fraud of this seller. I am hopeful that Back Market is willing to assist me in resolving this issue amicably and at the very least disallow this seller continued access as a vendor on their platform. I'm a college student and a creative and this incident has made the semester a little more challenging. I'm back to using my previously purchased (smaller 2017 MacBook)from Back Market as my backup computer. Warning...this seller is bogus!!!

    MacBook Pro (2021) 16-inch - Apple M1 Pro 10-core and 16-core GPU - 16GB RAM - SSD 1000GB - Standard display

    Condition

    Excellent

    Purchased

    5/4/23

  • Solomon J.

    Verified purchase

    Reviewed 10/18/23, United States.

    This phone is in perfect condition as far as I can tell and it works perfect as well

    iPhone 14 256GB - Blue - Locked T-Mobile

    Condition

    Good

    Purchased

    9/26/23

  • Lisa D.

    Verified purchase

    Reviewed 5/13/22, United States.

    This product arrived quickly and securely and had only one small mark at the top. I am only returning because my daughter felt the blue color made it look like a man's phone instead of a girl's. I never turned the phone on so I don't know how it works, but they won't let me submit the review without answering all the questions. I will answer good for the functional questions even though I don't know

    iPhone 12 64GB - Blue - Unlocked

    Condition

    Excellent

    Purchased

    5/8/22

  • Krysializ M.

    Verified purchase

    Reviewed 5/12/22, United States.

    THIS PHONE IS AMAZING. Do not hesitate. This phone dose not seem used. Its brand new! Its so amazing! It came soo fast in 2 days! Came with a screen protector a charger and a pop socket ! Came in a regular white box not apple but who cares! Buy buy buy !

    iPhone 13 Pro 128GB - Silver - Unlocked

    Condition

    Excellent

    Purchased

    5/9/22

  • Jonathan M.

    Verified purchase

    Reviewed 1/23/24, United States.

    Could've have a better packaging

    iPhone 14 128GB - Purple - Unlocked

    Condition

    Excellent

    Purchased

    1/18/24

  • Aiden R.

    Verified purchase

    Reviewed 9/14/24, United States.

    Loved the color. Works perfectly fine.

    iPhone 14 128GB - Blue - Unlocked

    Condition

    Fair

    Purchased

    9/10/24

  • Michele V.

    Verified purchase

    Reviewed 6/21/24, United States.

    Unable to make any updates to this device as the old owner is logged in and don't have access to remove them. Product is now unless just 5 months later.

    MacBook Pro (2022) 13-inch - Apple M2 8-core and 10-core GPU - 8GB RAM - SSD 256GB - Standard display

    Condition

    Excellent

    Purchased

    10/26/23

  • Brenda B.

    Verified purchase

    Reviewed 12/3/23, United States.

    quick service

    Galaxy Z Fold3 5G 256GB - Green - Unlocked

    Condition

    Fair

    Purchased

    11/19/23

  • Nicolas V.

    Verified purchase

    Reviewed 4/3/21, United States.

    I wasn't really sure what to expect from buying a refurbished iPhone but the product I received blew my mind. I choose to buy the best condition possible and it really felt like getting a new iPhone. The battery capacity was at 100% and the device itself looks flawless! I am really satisfied with my purchase and would recommend BackMarket to my friends!

    iPhone 11 Pro 64GB - Space Gray - Unlocked

    Condition

    Excellent

    Purchased

    3/24/21

  • Arden C.

    Verified purchase

    Reviewed 7/27/23, United States.

    Everything was great!

    iPhone 14 Pro 256GB - Deep Purple - Locked Verizon

    Condition

    Excellent

    Purchased

    6/24/23

52 products